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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,381 reviews

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Washington
3 reviews
0 helpful votes
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I purchased a ticket for parking at T-Mobile Park for tomorrow's game. It ended up costing way more than I expected, due to a hefty service charge and electronic transfer fee. That was several hours ago... still no ticket.

Date of experience: April 16, 2024
Pennsylvania
1 review
0 helpful votes
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Great Experience
April 27, 2024

Buying tickets here was easy and tickets were delivered immediately.

Date of experience: April 16, 2024
Massachusetts
2 reviews
0 helpful votes
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I got the wrong ticket
April 27, 2024

I bought a ticket a that was supposed to be for $45.00 but it ended up costing me $112.00. It is unclear on the web site what ticket your getting and how much the final cost will be. I will never use this site ever again.

Date of experience: April 16, 2024
New York
1 review
0 helpful votes
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Excellent
April 27, 2024

Quick and easy process. Love the electronic tickets

Date of experience: April 16, 2024
Missouri
1 review
0 helpful votes
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Waste of money
April 27, 2024

Can't even receive my tickets and I reach out for help and that was a waste of time, thanks for nothing and stealing my money

Date of experience: April 16, 2024
Australia
1 review
0 helpful votes
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False advertising
April 27, 2024

They don't disclose that they charge a High service fee on top of the ticket price and rip off the customer. They don't offer any refund and are horrible to deal with.

Date of experience: April 16, 2024
New York
1 review
0 helpful votes
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Insurance scam
April 27, 2024

I didn't get the chance to see the price of the ticket guarentee...wich is an insurance i later learn and was to late go cancel...paying over 20$ a ticket for event ticket inssurance is a roberry

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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The site doesn't not allow you to choose specific seats, only the quantity, section and row. I hope we aren't off to the far side, but no way to know until I receive the tickets. And they won't be electronically delivered until the day before the show? Also, a $44 service fee for a $130 ticket seems excessive!

Date of experience: April 16, 2024
Colorado
1 review
0 helpful votes
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I was redirected to this site and thinking I was on the legitimate site for the concert I was trying to see. Bought over $1000 in tickets. They were under $500 directly from the band's site. When I figured it out (within the hour) tried to cancel but couldn't. Absolutely unethical and will be turning this in to the state Attorney General.

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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We were excited to buy tickets for Billy Idol with "Ticketmaster" at the Videotron Center at Québec city. But, we were disapointed to realise that we were at the wrong company, with "TicketOnSale". We have to pay US price. It was suppose to cost 177$ but we have to pay 259$ with the US charge. It reaĺly make us mad to see that, and, to learn that you can't refund us.

Date of experience: April 16, 2024
Minnesota
2 reviews
0 helpful votes
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Very easy
April 27, 2024

Your sight is extremely user friendly and so easy.

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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IT'S A SCAM
April 27, 2024

IT'S A SCAM! It's horrible. IT'S A SCAM! They told me that my tickets were in Canadian money. They send ma my card bill and it's cost 140$ in addition. IN USA. The service are bad. I put the conversation bellow.

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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I could have saved a great deal of money by NOT purchasing the tickets as a 10% off offer came immediately AFTER my purchase! Causes dissatisfaction with the process

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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Quick easy process.
April 27, 2024

Just not thrilled about it being in US dollars. Don't agree with the process but your hands are tied.

Date of experience: April 16, 2024
Ohio
1 review
0 helpful votes
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Shady practice
April 27, 2024

Shows price before service fees website is designed to flow down to the completion button at the button of the page but the total cost is project at the top with small print of total with not description at bottom

Date of experience: April 16, 2024
Texas
1 review
0 helpful votes
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Poor...no one to help. Called with no resolving of the problem.

Date of experience: April 16, 2024
Texas
1 review
0 helpful votes
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UPSET
April 27, 2024

I paid triple by buying thru this damn page GA IS $35 I paid $95 for GA with this site. Very upsetting

Date of experience: April 16, 2024
North Carolina
1 review
0 helpful votes
Follow Yoleidy E.
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In my recent purchase of tickets to see Miel San Marcos, you charged me a total of $172.62 plus $31 as part of a promotion to buy 4 tickets, with the offer advertised as being under $100. I still haven't received the tickets. I believe your service lacks seriousness. I've tried calling, and I was told there are no refunds, but no one answers the calls. Frankly, this is a public disgrace.

Date of experience: April 16, 2024
Missouri
1 review
0 helpful votes
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4/12/24 I went on line to purchase tickets for Marty Stuart show on July 26 in Jefferson City Missouri.
I was charged $578.30 for 5 terrace seats on my Discover Card which is way more than they are worth. I would like a full refund since I was overcharged and willl not recieve the tickets until a couple days before the concert.
Please contact me at *******@att.net or *******346 asap.
I am contacting Discover card to dispute these charges.
Thank you

Date of experience: April 16, 2024
Arizona
1 review
0 helpful votes
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Dishonesty at its best. Ticket prices were double and ridiculous overall charges. Will never use again and along with reporting to Better Business Bureau, also contacting my credit company.

Date of experience: April 16, 2024