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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,383 reviews

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Canada
1 review
0 helpful votes
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Way more money
April 27, 2024

Was given a price of tickets plus fees only to have way more money taken from my account than expected. How does $160 turn into $240?

Date of experience: April 17, 2024
New York
1 review
0 helpful votes
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Bad so far…
April 27, 2024

Twenty minutes since purchase confirmation, no ticket received - but a satisfaction survey arrives! All this with a huge service fee - terrible!

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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Got the tickets quickly but, for a much higher cost
April 27, 2024
Updated review

Seems straight forward and prices appear great but, don't be fooled! You won't see the real price until it's charged to your credit card... And it will be significantly more.

Date of experience: April 17, 2024

Seems straight forward and great pricing!
April 27, 2024
Previous review

Seems straight forward and great pricing!

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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Nope for me!
April 27, 2024

Would not use again as it was not detailed enough info

Date of experience: April 17, 2024
Louisiana
1 review
0 helpful votes
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Not Fair
April 27, 2024

I placed my order on accident and am not able to cancel it. There should be a grace period of 30 minutes so that if someone orders by mistake they have time to cancel. I'm very frustrated.

Date of experience: April 17, 2024
Florida
1 review
0 helpful votes
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Scam
April 27, 2024

Although the process was quick and easy they stick you with some protection plan that they neither explain nor disclose that it will cost you additional money. But everything here is somewhat a scam

Date of experience: April 17, 2024
Kentucky
1 review
0 helpful votes
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Horrible
April 27, 2024

Tricking consumers into buying resell tickets, pretending to be the location in Google search. No refunds allowed on the price gouged tickets, even when tickets aren't available. Horrible. Customer service says there is no manager or anyone else to talk to. Will be reporting this site to BBB and Google.

Date of experience: April 17, 2024
Idaho
1 review
0 helpful votes
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First Experience - MLB Game
April 27, 2024

I found the site to easy to navigate and easy to use. I am completely happy with my first experience using this site.

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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Upset
April 27, 2024

I'm very upset with you.
The system is very stupid.

Date of experience: April 17, 2024
Canada
2 reviews
0 helpful votes
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Great service
April 27, 2024

Great site and good customer service
I couldn't find my tickets and u helped me asap so we could go to the ball game…quickly too
Thanks

Date of experience: April 17, 2024
Maryland
1 review
0 helpful votes
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I was given a price for two tickets when I checked out there was an added fee of almost $300 without my consent 👎👎👎👎👎five thumbs down

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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Purchased ticket on line and only found out the seat was obstructed after the purchase. I would never purchase obstructed seats. Should have been clearly identified before purchase was made.

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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A great deal of Deception
April 27, 2024
Updated review

All purchases are in USD so beware as this is not communicated until you pay. As well, it says on the site and receipt that the tickets will be a few minutes. In reality after three phone calls (one, I was put on hold for 20 min. Until they hung up) I was told to wait by the third customer service person, so in 7 hours I got an email that I had the tickets...paid way too much as I thought it was Canadian funds or 3 times more than the actual tickets original cost. Next time I will just get them from the scalpers, cheaper and easier.

Date of experience: April 17, 2024

Easy and secure
April 26, 2024
Previous review

Easy and secure

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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No clue final cost
April 27, 2024

I wanted to buy tickets for a concert but never saw the final price or even got a breakdown in my email with tickets. Was an extra $80+ dollars not including the insurance on the ticket. Kinda annoying not to know what I'm spending at the end per ticket before I check out.

Date of experience: April 17, 2024
Minnesota
1 review
0 helpful votes
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Overpriced
April 27, 2024

I paid $134 for parking but when I got to the lot it was only $34. This site is way overpriced.

Date of experience: April 17, 2024
Minnesota
3 reviews
2 helpful votes
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It is no fun buying tickets. Exorbitant fees are disclosed only after seats are selected.

Date of experience: April 17, 2024
Florida
1 review
0 helpful votes
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Feeling ripped off
April 27, 2024

Bought 2 tickets to Santana in Vegas tickets said 1100 for the pair no mention of 368 service charge just direct to checkout 1100 to 2600 plus

Date of experience: April 17, 2024
Texas
1 review
0 helpful votes
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All your up charges make it a poor value to use! Sometimes convenience doesn't offset value!

Date of experience: April 17, 2024
Florida
1 review
0 helpful votes
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Total BS!
April 27, 2024

Bought tickets 3 days ago, they still don't exist on the app…
Looks like I wasted money.

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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Scam Site/buyer beware!
April 27, 2024

Do not buy tickets from this site!
I received my receipt with the purchase price of $150 didn't state US or Canada.Tickets were roughly $50 each canadian, I ended up spending $207 for the 3 tickets I purchased all in USD! Buyer beware!

Date of experience: April 16, 2024