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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,388 reviews

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Florida
1 review
0 helpful votes
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Never order with this company
April 28, 2024

You will be charged double the amount so this company can line their pockets with your money.

Date of experience: April 17, 2024
Colorado
1 review
0 helpful votes
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$23 Service and $6.95 email fee for a $51 ticket seems very steep! Unable to cancel purchase. Tickets to be delivered by email the day before the show. Attempts to contact customer service via their chat feature were both dropped. Delivery date and info they are a reseller did not appear until after I purchased the ticket. With my credit card.

Date of experience: April 17, 2024

Service fees are bullshit
April 27, 2024
Previous review

Service fees are bullshit.

Date of experience: April 17, 2024
Texas
1 review
0 helpful votes
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Confused
April 27, 2024

Tickets are not available right away, i hope its not a scam

Date of experience: April 17, 2024
Hawaii
1 review
0 helpful votes
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Discount
April 27, 2024

After paying full price for my ticket, I was sent an email for a 10% discount for the same tickets that I could not use because I had already paid. This is very frustrating and not a good practice at all.

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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Not helpful
April 27, 2024

The tickets are not listed as being in USD from the start. This only became apparent as the transaction went through. When I canned about this misunderstanding no one was able to help or rectify the problem. I called immediately after order while it was still processing and they still were unable to help.

Date of experience: April 17, 2024
Florida
2 reviews
0 helpful votes
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Me
April 27, 2024

I was answered all questions about the venue and the customer service is very polite

Date of experience: April 17, 2024
Florida
1 review
0 helpful votes
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Not Satisfied
April 27, 2024

When purchasing it didn't say obstructed view now when downloading it does total nonsense would have purchased others that weren't

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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I am not happy that I don't get my tickets right away. The email sent said I would get the tickets by the day before the event. What if the seller falls through? I've made plans and may not have time to buy replacement tickets. It makes me uncomfortable.

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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Very easy platform to navigate. I was able to easily choose tix where I would like to sit in the venue. Other platforms seem more difficult in comparison.

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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I would like to see a breakdown of taxes and fees which isn't sent with the total of cost

Date of experience: April 17, 2024
Virginia
1 review
0 helpful votes
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Pretty high transaction charge!
April 27, 2024

A bit of sticker shock following my purchase. I guess I haven't done this in awhile.

Date of experience: April 17, 2024
Texas
2 reviews
0 helpful votes
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Loss of money and time
April 27, 2024

Never received tickets aonhad to park in a different garage and pay different price lost first three innings of game because of this

Date of experience: April 17, 2024
California
1 review
0 helpful votes
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PBR angel of the winds arena
April 27, 2024

Fast and easy. But the location was behind the action. We had to sit in other seats or we wouldn't have even seen the show. Seats were behind the bull chutes below the rail. If I stayed in my seat there was no show to see and they were some the most expensive I could find. Totally miss represented.

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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Fine so far
April 27, 2024

I am old and Never sure if the tickets are going to be

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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I made the mistake of buy-in a ticket for a local Vancouver concert and I didn't realize that I was buying from a reseller and not Ticketmaster until too late and then I was charged in USD$ for a Canadian concert! I will never buy from TicketsOnSale again.

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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Je paye un montant et finalement, je paye 200 dollars de plus...

Date of experience: April 17, 2024
Connecticut
2 reviews
0 helpful votes
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SCAM
April 27, 2024

They have a website that looks like Ticketmaster and are selling tickets they don't have the authority to sell and charging additional $150 in fees and will not refund money or cancel transaction that occurred an hour ago

Date of experience: April 17, 2024
California
3 reviews
0 helpful votes
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Fees
April 27, 2024

Buying the tickets was easy, but they should give you fees amount before you get to checkout. Then you can compare total price on different ticket sites in real time.

Date of experience: April 17, 2024
Wisconsin
1 review
0 helpful votes
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Took too long to receive ticket
April 27, 2024

Ticket was not received in a timely manner. I was told to wait

Date of experience: April 17, 2024
Kentucky
1 review
0 helpful votes
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Horrible experience!
April 27, 2024

Couldn't print tickets. Kept getting tickets for another individual. Unable to contact anyone by phone through very limited menus. Chat kept referring me to an email we never received. We later found out we were overcharged. Totally dissatisfied!

Date of experience: April 17, 2024