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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The additional fee is garbage. Why should I have to pay an additional fee. If the cost is given, that is what the cost should be.
From picking my seat to purchasing my ticket the process was seamless.
Once the tickets were purchased, I was informed i would be sent them the day before the event, and I should be sent them as soon as payments were processed
Purchasing tickets through TicketsOnSale was great, a smooth and easy transaction. I got great seats at an upcoming event at a reasonable price. Highly Recommended!
Immediately tried to cancel because I thought the purchase was in Canadian dollars.
Refused cancellation
I asked to speak to a representative regarding the return of the tickets due to unforeseen circumstances and they basically told me to deal with it on my own. After they take your money, you're nothing to them
Quick and pleasant experience.fast and accurate. Should have the equivalent in cdn funds on the site as well. Other than that I am satisfied with the experience.
I selected 1 tix for an event and was charged for 8 I reached to a service rep and all they could tell me is we don't do refunds but I could sell my tickets for more than I paid for and just trying to convince me to accept what was being told me I asked to speak to manager or supervisor told me that was not possible.
I hate ticket Master as they have a monopoly on tickets and charge service fees just to make more money
Very efficient and simple up until i saw the that the total charge was not the same as what was charged on my credit card
It was good but once I had a question I didn't know how to get ahold of any customer service
Efficient and quick. Great price. Tickets delivered within minutes to your email.
I ordered my ticket on Monday and I still have not received my order
Ticket sale was not specific that the amount would be in US dollars. Would be nice to see that information when booking.
I didn't know that I wasn't ordering from the Aces. I found out that I wasn't ordering from the Aces as I always do. I was told that I would use my mobile phone at the gate to get in. After I had paid for the ticket, I was told I might need an Android or IOS device. I don't know if I have either. I've sent a message to find out if I'm SOL.
My tickes went up from 1.5K to 2.4K because of the exhorbitants fees that they charged! They didnt break down the fees, I realize it after I paid.
Answer: Terrible do not use this company, you will not get your tickets or your refund
Answer: I received the link and the tickets were transferred successfully however I have known of others who experienced difficulty. The only advice is to pay attention to the due date established for you to receive your tickets and if you do not receive them by the date guaranteed then call the vendor. Don't let extra time go by or wait until the day of the event. They are supposed to provide support if you experience difficulty with the transaction.
Answer: They refuse to give refunds especially if the event is cancelled. Do not buy from Them

