Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

64,402 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Bill Z.
Unfollow Bill Z.
Share Review
Report Review

Mad
April 28, 2024

I can't believe I paid $199 for two tickets and then had to pay $95 in fees. Will not use you guys again

Date of experience: April 18, 2024
Canada
1 review
0 helpful votes
Follow Carol I.
Unfollow Carol I.
Share Review
Report Review

What is this ticket fee?
April 28, 2024
Updated review

The additional fee is garbage. Why should I have to pay an additional fee. If the cost is given, that is what the cost should be.

Date of experience: April 18, 2024

The additional fee is garbage
April 27, 2024
Previous review

The additional fee is garbage

Date of experience: April 17, 2024
California
1 review
0 helpful votes
Follow Michelle X.
Unfollow Michelle X.
Share Review
Report Review

Easy
April 28, 2024

From picking my seat to purchasing my ticket the process was seamless.

Date of experience: April 18, 2024
Canada
1 review
0 helpful votes
Follow A K.
Unfollow A K.
Share Review
Report Review

Once the tickets were purchased, I was informed i would be sent them the day before the event, and I should be sent them as soon as payments were processed

Date of experience: April 18, 2024
Texas
1 review
0 helpful votes
Follow Tom G.
Unfollow Tom G.
Share Review
Report Review

Great Service...
April 28, 2024

Purchasing tickets through TicketsOnSale was great, a smooth and easy transaction. I got great seats at an upcoming event at a reasonable price. Highly Recommended!

Date of experience: April 18, 2024
Canada
1 review
0 helpful votes
Follow Rose D.
Unfollow Rose D.
Share Review
Report Review

No cancellation
April 28, 2024

Immediately tried to cancel because I thought the purchase was in Canadian dollars.
Refused cancellation

Date of experience: April 18, 2024
Canada
1 review
0 helpful votes
Follow VIolette N.
Unfollow VIolette N.
Share Review
Report Review

Poor customer service
April 28, 2024

I asked to speak to a representative regarding the return of the tickets due to unforeseen circumstances and they basically told me to deal with it on my own. After they take your money, you're nothing to them

Date of experience: April 18, 2024
Canada
1 review
0 helpful votes
Follow C O.
Unfollow C O.
Share Review
Report Review

Ticket experience
April 28, 2024

Quick and pleasant experience.fast and accurate. Should have the equivalent in cdn funds on the site as well. Other than that I am satisfied with the experience.

Date of experience: April 18, 2024
Maryland
1 review
0 helpful votes
Follow Rebeca M.
Unfollow Rebeca M.
Share Review
Report Review

Charged Incorrectly
April 28, 2024

I selected 1 tix for an event and was charged for 8 I reached to a service rep and all they could tell me is we don't do refunds but I could sell my tickets for more than I paid for and just trying to convince me to accept what was being told me I asked to speak to manager or supervisor told me that was not possible.

Date of experience: April 18, 2024
Canada
1 review
0 helpful votes
Follow Mathew D.
Unfollow Mathew D.
Share Review
Report Review

Hidden fees and services fees
April 28, 2024

I hate ticket Master as they have a monopoly on tickets and charge service fees just to make more money

Date of experience: April 18, 2024
Canada
1 review
0 helpful votes
Follow Damianos V.
Unfollow Damianos V.
Share Review
Report Review

Very efficient and simple up until i saw the that the total charge was not the same as what was charged on my credit card

Date of experience: April 18, 2024
New York
1 review
0 helpful votes
Follow Haley P.
Unfollow Haley P.
Share Review
Report Review

Scam
April 28, 2024

The ticket costs 40$ on other sites an hour after I bought these they charged me 98$ and won't give a chance to cancel them

Date of experience: April 18, 2024
Missouri
1 review
0 helpful votes
Follow Tom O.
Unfollow Tom O.
Share Review
Report Review

Fast service
April 28, 2024

It was good but once I had a question I didn't know how to get ahold of any customer service

Date of experience: April 18, 2024
Florida
2 reviews
0 helpful votes
Follow Joseph S.
Unfollow Joseph S.
Share Review
Report Review

Dback tickets
April 28, 2024

Efficient and quick. Great price. Tickets delivered within minutes to your email.

Date of experience: April 18, 2024
Washington
1 review
0 helpful votes
Follow Monkeia R.
Unfollow Monkeia R.
Share Review
Report Review

Where is my tickets
April 28, 2024

I ordered my ticket on Monday and I still have not received my order

Date of experience: April 18, 2024
Canada
1 review
0 helpful votes
Follow Iwas L.
Unfollow Iwas L.
Share Review
Report Review

Don't use
April 28, 2024

I tried to fix a transaction seconds after it went through and received no help

Date of experience: April 18, 2024
Canada
1 review
0 helpful votes
Follow Caroline X.
Unfollow Caroline X.
Share Review
Report Review

US $
April 28, 2024

Ticket sale was not specific that the amount would be in US dollars. Would be nice to see that information when booking.

Date of experience: April 18, 2024
Canada
1 review
0 helpful votes
Follow Holly C.
Unfollow Holly C.
Share Review
Report Review

Thank you!
April 28, 2024

Was easy to do - just hoping now the tickets actually get sent to me

Date of experience: April 18, 2024
Nevada
1 review
0 helpful votes
Follow Gail B.
Unfollow Gail B.
Share Review
Report Review

Not tech savvy
April 28, 2024

I didn't know that I wasn't ordering from the Aces. I found out that I wasn't ordering from the Aces as I always do. I was told that I would use my mobile phone at the gate to get in. After I had paid for the ticket, I was told I might need an Android or IOS device. I don't know if I have either. I've sent a message to find out if I'm SOL.

Date of experience: April 18, 2024
Virginia
1 review
0 helpful votes
Follow ERIKA ALEXANDRA A.
Unfollow ERIKA ALEXANDRA A.
Share Review
Report Review

STAY AWAY FROM THEM!
April 28, 2024

My tickes went up from 1.5K to 2.4K because of the exhorbitants fees that they charged! They didnt break down the fees, I realize it after I paid.

Date of experience: April 18, 2024