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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick and easy! Getting started to the end it was easy to go through. Thank you.
Quick and reliable ticket purchase. Easy to download tickets to your phone.
Didn't realize it was in us funds. Didn't like not being able to pick seats
I received a confirmation email but no tickets…hoping this site is legitimate
I got my ticket confirmation. Still waiting to get my tickets for Sept 25th but that's expected.
We were trying do something different so we went to a baseball game. I paid $65 for an $11 ticket. Not cool. I didn't know the face value until I printed it and saw I paid for 1/2 of someone's season tickets with the purchase of 1 ticket to 1 game for single A baseball. That is deceptive and greedy! The face value should be disclosed in an obvious way so people know if they're getting ripped off!
I did not know I would not get my tickets right away. I also couldn't pick my seat. Never will use again.
I usually book directly with Ticketmaster, and in accidentally booking here I've a number of unknowns.
It would be better if I can have a discount since I take all my tickets whit you guys thank you
Good options, and easy to find seats. Communication so far has been nice.
Very easy to navigate and the purchase process is easy!
Went on line to purchase tickets. Found the web site to easy to use. Got good communication and confirmation.
The tickets should be mailed to you iam an older man and hadn't get someone to do everything for new
Everything went smoothly. Was able to follow in instructions with ease.
Answer: Terrible do not use this company, you will not get your tickets or your refund
Answer: I received the link and the tickets were transferred successfully however I have known of others who experienced difficulty. The only advice is to pay attention to the due date established for you to receive your tickets and if you do not receive them by the date guaranteed then call the vendor. Don't let extra time go by or wait until the day of the event. They are supposed to provide support if you experience difficulty with the transaction.
Answer: They refuse to give refunds especially if the event is cancelled. Do not buy from Them

