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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,402 reviews

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Georgia
1 review
0 helpful votes
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Lack of explanation
May 7, 2024

I was never given a summary of what the fees were, just swooped right into my bank account to take the tickets with no explanation of what I was paying for! I'll never use this site again and will let others know not to use it either.

Date of experience: April 22, 2024
District of Columbia
1 review
0 helpful votes
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Hidden fee
May 7, 2024

The price i agreed to was $61. The actual price I was charged was $89. No help from customer service.

Date of experience: April 22, 2024
Ohio
1 review
0 helpful votes
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Tickets not what ordered
May 7, 2024

Tickets not ordered. Paid $267 for standard table one and got (2) $37 GA tickets?

Date of experience: April 22, 2024
Texas
1 review
0 helpful votes
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Easy buying
May 2, 2024

The ease of buying was great but no specific seats were given. Only said the section and rows a-j. Were not given a specific seat

Date of experience: April 22, 2024
Ohio
1 review
0 helpful votes
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Don't go here
May 2, 2024

Probably cheaper somewhere else they resell for a much higher price.

Date of experience: April 22, 2024
Georgia
1 review
0 helpful votes
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Totally bad experience
May 2, 2024

We were already at the ballpark when my partner could't find the parking ticket she had purchased directly from the Braves. So in a rush, I purchased one from this site. My comments about my experience: 1) I immediately got the receipt and found I was charge $77 for a $51 ticket. I don't understand how that happened as I was careful to select the $51 ticket. 2) I headed to the parking area with receipt in hand, not realizing that the receipt would NOT let us in. Luckily, the gate attendant let us pass. Sometime well after we were parked I got message from some guy named Chuck saying I needed to Accept my ticket. Even though we were already parked, I clicked Accept only to get some error message about my browser settings (which were ok) and I could get no further getting my hands on the actual parking ticket. About 5 hours later I got an email saying the ticket had expired. What a hassle! Why not send the ticket as a PDF attachment along with the receipt? Would have been a much simpler approach. No apps or app logins would be required.

Date of experience: April 22, 2024
California
1 review
0 helpful votes
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Deceiving user interface
May 2, 2024

I used the site to purchase a parking ticket for a specific lot due to the proximity to Petco Park. I found the desired lot and tapped on it, to be sure I selected the correct lot I tapped another random location and then tapped back on the original location, the color of the locations changed in both instances and was satisfied that I selected the proper site. I then proceeded to purchase the ticket and was extremely surprised that the ticket was for a completely different location! I immediately contacted the support team and explained what happened and the response was that I purchased what I chose, which is not true. I then wrote bat and explained that I selected and double checked the desired lot due to my medical condition and it prevented me from walking very far and that the lot that the ticket was for was very far from Petco. Both of my requests for a refund were denied. I ended up purchasing from another site for the correct lot and for cheaper.

Date of experience: April 22, 2024
Nebraska
1 review
0 helpful votes
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Easy
May 2, 2024

I'm not tech savvy and still this was an easy process

Date of experience: April 22, 2024
New York
1 review
0 helpful votes
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Dissatisfied
May 2, 2024

When I printed receipt there was nothing there. The words were all blacked out. I tried to contact them to cancel because I was concerned of a scam and was unable to contact anyone. In a further email from them I still was unable to click on the "Contact Us" button.

Date of experience: April 22, 2024
Indiana
1 review
0 helpful votes
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Ticker OnSale
May 2, 2024

The purchase was easy but it seems to be complicated to receive my tickets that were purchased

Date of experience: April 22, 2024
Florida
1 review
0 helpful votes
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I found it is a 3rd party website and could have purchased the tickets for far less had I ordered directly through the Hard Rock website. Was not wearing my reading glasses and missed the service charge until after I placed the order. Hopefully the show will be worth the extra money.

Date of experience: April 22, 2024
California
1 review
0 helpful votes
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Insurance Charges!
May 2, 2024

Bad! Experience! I purchased tickets and they recommended insurance on the purchase! After I purchased the insurance they dropped my ticket purchase! And they still charged for insurance on a non purchase! I like a refund on that! Thanks!

Date of experience: April 21, 2024
Canada
1 review
0 helpful votes
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I feel scammed
May 2, 2024

You put the same prices on ticket master but change the currency on the last page. It is an honest mistake for the customer to purchase. But very deceptive on your end.

Date of experience: April 21, 2024
Pennsylvania
1 review
0 helpful votes
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Unreasonable order system.
May 2, 2024

Very annoying the order system. They don't allow the mistake to order.

Date of experience: April 21, 2024
Canada
1 review
0 helpful votes
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First purchase, this is gonna be our first night out in a few years, long over due.

Date of experience: April 21, 2024
Virginia
1 review
0 helpful votes
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Won't accept my tickets
May 2, 2024

I spent money on tickets to get them electronically and I have not been able to receive them. The app says oops something is wrong and this is not the first time this happened.

Date of experience: April 21, 2024
Canada
1 review
0 helpful votes
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First concert
May 2, 2024

Fast easy navigation of purchase instructions on how to locate obtain tickets what to expect how to use e ticket on concert date easy for first time ticket purchaser and first time concert goer in a perfect world I'd be able to meet n greet and take a pic with snoop! One of my favs!

Date of experience: April 21, 2024
Washington
1 review
0 helpful votes
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Easy Purchase
May 2, 2024

Just follow along. All good. Blah Blah Blah Blah Blah...Have I got 50 characters yet?

Date of experience: April 21, 2024
Missouri
2 reviews
0 helpful votes
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No problems
May 2, 2024

I bought… I went… no problem…………………………………………………………………………………….essay over

Date of experience: April 21, 2024
Illinois
1 review
0 helpful votes
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No tickets
May 2, 2024

I have received no tickets nor any update. The cost of the tickets was processed immediately from by bank.

Date of experience: April 21, 2024