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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,383 reviews

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Pennsylvania
1 review
0 helpful votes
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Longtime Dover customer.
May 7, 2024

I received. Excellent support when I dealt directly with Dover.

Date of experience: April 22, 2024
Bahamas
1 review
0 helpful votes
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Price Listing
May 7, 2024

When the tickets were reviewed online it did not display ten delivery fee nor service fees which increased the actual price. Within seconds we called to cancel and told it was non refundable. Totally disappointed and could not speak to a manager.

Date of experience: April 22, 2024
Pennsylvania
1 review
0 helpful votes
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Tried to get a refund
May 7, 2024

These tickets wre ordered by mistake. I talked to customer service about what happened and they would not refund me.

Date of experience: April 22, 2024
Oregon
1 review
0 helpful votes
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Unexpected additonal charges
May 7, 2024

When viewing the tickets saw for under $500 each (Sorry don't remember exact price) I felt rushed for completing my order. Then when I finished my payment. I was able to see the total chrage... $1,465.10... So I paid around $500 for service and fees? Plus the tickets were already increased from orginal priced. I really think the process could be slowed down alittle but maybe the resale people wnat to you rush through the process then they add on all the extra charges and don't see till the end? Maybe gues have on section to confirm this is the price you will pay before letting you make payment?

Date of experience: April 22, 2024
Canada
1 review
0 helpful votes
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J'ai sélectionné le parking à 110$ et je ne sais comment j'ai reçu une confirmation d'un parking à 566$, j'ai essayé de contacter par chat et malheureusement on m'a répondu que personne ne pouvait m'aider à annuler une transaction que je n'ai pas voulu pour un parking à 566$ qui ne fait aucun sens!

Date of experience: April 22, 2024
Pennsylvania
1 review
0 helpful votes
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They were unwilling to help me and gave me no options to resolve my dispute.

Date of experience: April 22, 2024
Canada
1 review
0 helpful votes
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Not.the same price
May 7, 2024

Even with the price exchange the price on the ticket is not matching.

Date of experience: April 22, 2024
Washington
1 review
0 helpful votes
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Bought tickets for Penn & Teller through TicketsOnSale only to later find out that buying through them was almost 4x more expensive than buying them direct from the venue would have been! When I asked for a refund, they refused and fell back on the old line "all sales are final". I will NEVER use them again and I hope you won't either. Disgusting rip-off.

Date of experience: April 22, 2024
Nevada
1 review
0 helpful votes
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Fast and easy.
May 7, 2024

Very satisfied with how easy it was to book my tickets. Thanks!

Date of experience: April 22, 2024
California
1 review
0 helpful votes
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FEES!
May 7, 2024

Fees are exorbitant. $35 per ticket. Fees were not shown until tickets were purchased. Terrible policy

Date of experience: April 22, 2024
Canada
2 reviews
0 helpful votes
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OHL hockey
May 7, 2024

Looking forward to the game. Tickets were available on my phone relatively quick. Thanks

Date of experience: April 22, 2024
California
1 review
0 helpful votes
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Bogus Ticket and Wrong Date
May 7, 2024

I requested two tickets for April 21st at 4 PM. The first ticket I received had already been used and the second ticket was for April 20 at 7:30. I didn't know this until I opened my tickets at the venue. I had to repurchase tickets there at the event and I want tobbe reimbursed for the bogus tickets sold to me by TicketsOnSale.
This was my first and last time using TicketsOnSale.

Date of experience: April 22, 2024
New York
1 review
0 helpful votes
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I'll leave an updated review when I receive the tickets for the event.

Date of experience: April 22, 2024
Canada
1 review
0 helpful votes
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Tickets
May 7, 2024

Since I don't have the tickets yet I can't give you a great review

Date of experience: April 22, 2024
Canada
1 review
0 helpful votes
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The price that I paid for my tickets was changed by the time it got to my visa and it is very difficult to get a refund

Date of experience: April 22, 2024
South Carolina
2 reviews
0 helpful votes
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Severly overpriced on tickets.
May 7, 2024

Bought tickets for this game at almost 6x their value. Got 30 more at $10 each in the same section. Will avoid this site for all future purchases

Date of experience: April 22, 2024
Pennsylvania
1 review
0 helpful votes
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Where are the tickets?
May 7, 2024

I purchased my tickets 5 weeks in advance of the event, and after I was charged I was notified that the tickets may not be delivered to me until 2 days before the actual event. I have planned a trip around this event, and now there's a good chance that I won't be sure that I will have the tickets until I'm already on the trip, 2 days before the event. This is unacceptable.

Date of experience: April 22, 2024
Arizona
1 review
0 helpful votes
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I was excited to see a comedy show and went to purchase tickets. The tickets cost $324, and I was charged an extra $117 as a service fee to purchase the tickets. Thats more than 1/3 the cost of the tickets! This is such a rip off!

Date of experience: April 22, 2024
Canada
1 review
0 helpful votes
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Not received tickets yet
May 7, 2024

I have not received my tickets yet. Ordered Friday and game is Wednesday I have to travel 10 hours to go see the game from Hearst to Toronto and paid 800$

Date of experience: April 22, 2024
New Jersey
1 review
0 helpful votes
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Fees!?!?!
May 7, 2024

This is incredible. The fees almost cost as much as the ticket that I purchased. I will never use this service again.

Date of experience: April 22, 2024