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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,362 reviews

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Canada
1 review
0 helpful votes
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Terrible
May 7, 2024

I thought I was purchasing tickets through I thought I was purchasing tickets through Ticketmaster not this site nor did I want to pay in usd when I live in Canada and purchased the tickets for a Canadian show this site is a scam and I don't get my tickets till one day before the show if I even get them called your customer service and they were no help at all

Date of experience: April 23, 2024
Canada
1 review
0 helpful votes
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Confused
May 7, 2024

Ordering fine. Then received 4 emails in a row. Tried signing on and told needed new password. Took 3 tries. Website is not easy to negotiate.

Date of experience: April 23, 2024
Canada
1 review
0 helpful votes
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Easy to buy tickets
May 7, 2024

Amazing and easy! You should list added fees up front.

Date of experience: April 23, 2024
Canada
1 review
0 helpful votes
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Did not know it was US $
May 7, 2024

Thanks you my experience truly sucked from start to finish

Date of experience: April 23, 2024
Canada
1 review
0 helpful votes
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Don't understand the concept of buying tickets at US dollars when I'm in Canada and the event is also in Canada

Date of experience: April 23, 2024
Virginia
1 review
0 helpful votes
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My experience was just ok
May 7, 2024

I purchased GA (General admission tickets) on the floor. I was unaware that meant first come first serve. I utilized the virtual customer service but they were unable to help me exchange my tickets.

Date of experience: April 23, 2024
Canada
1 review
0 helpful votes
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Did not get my tickets
May 7, 2024

I payed to order number but never received tickets

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Easy to use
May 7, 2024

It was easy to use. I got my tickets quickly. Yay!

Date of experience: April 23, 2024
Michigan
1 review
0 helpful votes
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Easy to acquire to tickets, general info presented clearly

Date of experience: April 23, 2024
Texas
1 review
0 helpful votes
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Where is my ticket!
May 7, 2024

When I purchased my tickets for a June 1,2024 concert, the email receipt has a link THAT DOES NOT WORK to check on the status of my order! It has a hot link THAT DOES NOT WORK for my tickets to be delivered by May 31,2024! Since they are electronic tickets WHY ARENT THEY SENT IMMEDIATELY?

Date of experience: April 23, 2024
Michigan
1 review
0 helpful votes
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Ripoff!
May 7, 2024

Would not suggest it! Be careful of their hidden fees, never again!

Date of experience: April 23, 2024
Pennsylvania
1 review
0 helpful votes
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Buying show tickets
May 7, 2024

Decided what seats wanted and it took me through the process

Date of experience: April 23, 2024
North Carolina
1 review
0 helpful votes
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Way too much
May 7, 2024

Be ware! They put the total in the fine print and the up charge is ridiculous.

Date of experience: April 23, 2024
Texas
2 reviews
0 helpful votes
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Best Price
May 7, 2024

It was easy, they had the same slot at a lowest price.

Date of experience: April 23, 2024
Pennsylvania
1 review
0 helpful votes
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Over charged
May 7, 2024

The tickets were $40. And $20.60 as well as another $7.75 was added. I'm not understanding why these extra fees were applied.
Angela Logan

Date of experience: April 23, 2024
Canada
1 review
0 helpful votes
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Not Canadian
May 7, 2024

The site doesn't disclose the price is USD until the transaction is complete. The fees are also quite hidden. There is no 'is this correct?' feature, so my address was incorrect…. An old address.
When I tried to use 'contact us',it didn't work

Date of experience: April 23, 2024
North Carolina
1 review
0 helpful votes
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I expected the tickets to be sent through email. Hate the fact that I have to go one hour early on a weekday to collect tickets. At this age of technology I can't understand why are the tickets not sent through email.

Date of experience: April 23, 2024
Canada
1 review
0 helpful votes
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I could not accept my tickets!
May 7, 2024

I'd like a refund on these tickets, I was never able to accept them on the email thread and when I went to the ticket box pick up they said they could not help and they could not find my tickets.

Date of experience: April 23, 2024
Canada
1 review
0 helpful votes
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The platform charged me 40% more than the actual ticket price and wouldn't help me with refund/difference even after explaining the situation multiple times to the customer support.

Date of experience: April 23, 2024
New Jersey
1 review
0 helpful votes
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Very intuitive. After looking at other options, this was my 1st choice and I was not disappointed. A lot of options and very easy steps to get what I needed.

Date of experience: April 23, 2024