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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,376 reviews

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Massachusetts
1 review
0 helpful votes
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Over paid for the pass for an event that is soccer

Date of experience: April 27, 2024
California
1 review
0 helpful votes
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The mistake processing the payment there is no refund a

Date of experience: April 27, 2024
Wisconsin
1 review
0 helpful votes
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Ease of use
May 7, 2024

Very easy to order tickets and figure out seating location.

Date of experience: April 27, 2024
Ohio
2 reviews
0 helpful votes
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Too many fees!
May 7, 2024

Outrageous extra fees! Literally almost doubled the price of the ticket.

Date of experience: April 27, 2024
California
1 review
0 helpful votes
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Didn't specify seat
May 7, 2024

Bought 2 tickets. All it said was the section & row, but afterward I find out they're not next to each other so now we'll have to ask people to scoot down & deal with that hassle.

Date of experience: April 27, 2024
Canada
2 reviews
0 helpful votes
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WTF
May 7, 2024

Your fees are insane. Also, if I am in Canada and the venue is in Canada, why would any pricing be shown in USD.

Date of experience: April 27, 2024
Louisiana
1 review
0 helpful votes
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False claims
May 7, 2024

Site appeared as if it was Ticketmaster and did not present itself as a third party. Over priced and after purchasing could not get a refund within 15 min of purchase.

Date of experience: April 27, 2024
Canada
1 review
0 helpful votes
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How to make something simple so much complex! I'll never buy tickets from you anymore

Date of experience: April 27, 2024
North Carolina
1 review
0 helpful votes
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Ripped off
May 7, 2024

Parking was advertised as $47 and I was charged $71. Will not choose this vendor again.

Date of experience: April 27, 2024
Canada
1 review
0 helpful votes
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Concert tickets
May 7, 2024

Very simple and easy to follow especially for a tech handicapped guy like me.

Date of experience: April 27, 2024
Canada
1 review
0 helpful votes
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Going to see Billy!
May 7, 2024

So happy to have tickets to my first Billy Joel concert!

Date of experience: April 27, 2024
Illinois
2 reviews
0 helpful votes
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Expensive Experience
May 7, 2024

I overpaid. Tickets were much less expensive on Ticketmaster. Fees are ridiculous.

Date of experience: April 27, 2024
Texas
2 reviews
0 helpful votes
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I haven't received the tickets for Shakira concert and I'm worried. This is a lot of money spent. Please reply for order #******* order made on April 16.

Date of experience: April 27, 2024
Colorado
1 review
0 helpful votes
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This site sucks and hard to use on mobile device. Extremely over priced and no refunds if event cancels.

Date of experience: April 27, 2024
Florida
1 review
0 helpful votes
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Scam
May 7, 2024

This is a complete rip off! I bought parking for the garage at $55 total cost. I pull up to garage and attendant was collecting $15 for the exact same parking garage. TicketsOnSale completely ripped me off $40! I will be putting a review everywhere I can to not fall for it!

Date of experience: April 27, 2024
Michigan
1 review
0 helpful votes
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The 48 Hours prior to the event is ridiculous. The concert is Aug 2 at Pine Knob in MI. How can I claim a fraudulent charge to my credit card company from a purchase in April?

Date of experience: April 27, 2024
Canada
1 review
0 helpful votes
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No ticket received
May 7, 2024

If You dont have a cellular phone or mobile device, You will not receive your ticket.

Date of experience: April 27, 2024
Texas
1 review
0 helpful votes
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The advertised price for the parking was $25.00. At checkout, you're surprised by an $8.19 "service charge" and a $7.50 "delivery fee." A DELIVERY FEE FOR AN E-TICKET DELIVERED BY EMAIL. So in reality, after fees and tax, the $25.00 parking costs $41.98, a 68% markup from the advertised price. There should be laws against this sort of false advertising and hidden fee price gouging.

Date of experience: April 27, 2024
Mississippi
2 reviews
3 helpful votes
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Purchased a
Parking pass for 81 bucks. They do not show you the fees up front until it is charged to your card. It ended up being almost 115 bucks. Will ever purchase here again!

Date of experience: April 27, 2024
Georgia
1 review
0 helpful votes
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Scammer!
May 7, 2024

This person is a scam, they're charging double the price for these tickets to "obtain them for you" and don't allow you to contact them, cancel your order or anything!

Date of experience: April 27, 2024