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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Terrible experience with your stuff and chatbot did not get tickets and have been charged to my credit card no one is trying to solve any problem!
Your service fee does not come up till after the transaction is completed, which is terrible. I have no problem with a reasonable service fee but $76 is outrageous and it would've changed my purchase! I'm sure that's why it doesn't show up till after the transaction is completed!
I never got my tickets and was completed ripped off for over $300
Good service and very easy to navigate thank you thank you will use again on my next concert
None yet! Please just let me meet them. They are idols
I spent half an hour trying to find tickets that I felt were a good balance of price and quality. I finally found a pair for 281 per ticket. When I rang up the purchase my card was hit with a charge over 1,000 dollars.
Hard to get a refund the insurance company hung up on me 3 times
Your process tricked me into buying "insurance" with no price. And once I clicked no way to go back. It's a scam & I am very ticked off about it.
Needed a parking ticket. Supposedly they gave break down of charges but I never saw break down. Was almost double price listed. Wont use them again!
I selected parking for $40-something dollars. I entered my payment information and hit submit and was charged $64. Looking at the order screen, there is very small print UNDER the submit button that states that the actual cost is $64. I would have gone elsewhere if I'd realized that deceptiveness.
They took my money and I didn't get the tickets
Tickets can be purchased at the venue on the day.
This is the worst day ever.
7 dollars for an email delivery service to have them email you your tickets? What nonsense is this these days? There is already a 15 dollar service charge before that as well. It's there some premium on byte storage and data transfer at TicketOnSale' data center? Is the supply and demand for 1s and 0s sky rocketing?
This site slid in on a Google search. I am not promised tickets until right before the show. Will I get them? Won't I get them, I do not know.
The tickets were sent to an old land line. I immediately contacted you with the correct information. I still haven't received a response!
They said $81 for the ticket and we paid $118. I am tempted to dispute this on my credit card.
Very terrible experience, customer service lies and wont let you cancel.
The title says it all. I never received my over priced ticket (300% more than another site I later found)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members