Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Charging 85 dollars for a parking space should be a felony. Go to the stadium site directly and it is 50% cheaper.
Never received my tickets despite talking with someone on the live chat
Got tickets very quickly and was shown where the tickets are!
Pdfldkfgjleknglwkrdgfhdfghdfghdfghfdghdfghfdghdfghfghfdghfdghghdfg
Over price not showing the actual price until I paid and I didn't receive tickets automatically
I thought I was on Ticketmaster to be frank with you. Now I can't cancel and I have way overpaid over 200 each for tickets I could have bought for $109. I will never make this mistake again
The parking that was reserved for me is available after the event starts. Does not do me much good if I can't use it.
I paid way too much for parking, just to find out I could have paid less than half of what I paid through this site. You also raised prices as the event got closer which misleads people to think parking was filling up.
Purchased a parking pass for a Cubs game. The address appeared to have no parking and were told to wait for a parking pass. We found alternate parking and went to the game. During the game, 4th inning or so, we receive a parking pass email. In addition, the taxes and fees were 50% of the cost and not disclosed before purchase. Didn't Ticketmaster get in trouble with BBB for that? Currently trying to get the transaction cancelled but was told to speak to the merchant. Still waiting on a reply.
Received tickets right away. Process was easy but I ended up paying a bit more than expected. Still a worthwhile experience.
This website mimics legitimate websites and tricks you into believing you are purchasing from a legitimate site. They do not tell you there is a $55 per ticket service fee until after you have paid. They also change your ticket amount and do not show you the total amount until after you have paid. I intended to buy two tickets but instead bought 10 because their default quantity is 10 and does not allow you to change in spite of the drop down menu that tricks you into believing you can change the quantity.
I never could figure out how to download tickets as it kept telling me to do things over again. Way too complicated for this 80 year old woman!
I thought I was buying from AXS and come to find out it was though a third arty that charged me 150 more than what it said I was buying the ticket for.
With a few clicks I was able to find my event and book dates and seats. Transfer was Mobil and happened quickly
Very easy to purchase parking ticket especially for handicap parking thank you very much
Answer: Terrible do not use this company, you will not get your tickets or your refund
Answer: I received the link and the tickets were transferred successfully however I have known of others who experienced difficulty. The only advice is to pay attention to the due date established for you to receive your tickets and if you do not receive them by the date guaranteed then call the vendor. Don't let extra time go by or wait until the day of the event. They are supposed to provide support if you experience difficulty with the transaction.
Answer: They refuse to give refunds especially if the event is cancelled. Do not buy from Them

