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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Great way to purchase
May 18, 2024

Very easy to navigate through. Love the variety the site offers.

Date of experience: May 7, 2024
Kentucky
1 review
0 helpful votes
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Easy but pricey
May 18, 2024

Easy but pricey, easy but pricey, easy but pricey how many more words do i have to enter

Date of experience: May 7, 2024
Maine
1 review
0 helpful votes
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Where are my tickets?
May 18, 2024

It's been a month. Where are my tickets? Why do I have to enter 50 characters? Is this enough now?

Date of experience: May 7, 2024
Illinois
1 review
0 helpful votes
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Confusing. Not sure where we'll be sitting. Pricing should include fees and that tax will be charged

Date of experience: May 7, 2024
Texas
1 review
0 helpful votes
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Mission tickets
May 18, 2024

A Good Site, and it's easy to use. The seats are always where i want them to be.

Date of experience: May 7, 2024
Canada
1 review
0 helpful votes
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I was somewhat satisfied.
May 18, 2024

I was looking for tickets for stars on ice via the Stars on Ice website and your site came up. I am not used to buying tickets. I did not know it was a resale business and the cost on the website did not match with what was taken from my account, which was way more.

Date of experience: May 7, 2024
Florida
1 review
0 helpful votes
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This company charged my credit card and did not provide the service. When I disputed the charge they told my credit card company they had a no-refund policy. SO I paid for a service I never received even after I called their customer service twice waiting for the parking ticket. I would never use this company again they will rip you off.

Date of experience: May 7, 2024
Montana
1 review
0 helpful votes
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Couldn't access tickets
May 17, 2024

I wasn't able to access my tickets and ended up losing out on my money. When I try to click the contact us link it goes nowhere.

Date of experience: May 7, 2024
Canada
1 review
0 helpful votes
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This website came up a suggestion from a search engine when looking for tickets for Jim Jeffries and Jimmy Carr. The tickets were literally (no hyperbole) 4x what are currently listed on "Select Your Tickets". As I thought I was on "Select Your Tickets", I didn't realize how overpriced the tickets were. The are birthday presents for my sons who are huge fans. The tickets ended up costing $2500.00 Cdn (as they were listed in US dollars) instead of $770.00 Cdn. Plus over $500.00 US in service fees. No break down of the prices is given when you're asked to pay.

Also, you don't get to know what seats you're buying.

I have recently had a brain tumour removed and I am recovering from brain injuries due to strokes from the brain tumour. I'm on LTD. Should I have known letter? Probably. I wouldn't have done this 3 years ago.

However, this website is unethical and in my opinion, fraudulent, and I do not recommend using it. You can't make a silk purse out of a sow's ear; you can't bring honour and integrity to and illegitimate and unethical scalper.

Date of experience: May 7, 2024
Indiana
1 review
0 helpful votes
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Read through the small print!
May 17, 2024

They do not spell out the fees in a clear manor nor give you a subtotal. In fine print you see the total to be charged with no breakdown of fees.

Date of experience: May 7, 2024
Maryland
1 review
0 helpful votes
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Purchase tickets and was unable to download from Ticketmaster site then had to speak with customer service several times to track down an unknown sender and a very frustrating. Very frustrating.

Date of experience: May 7, 2024
Massachusetts
1 review
0 helpful votes
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Disappointed
May 17, 2024

My own fault. I was rushing and did not realize I was on a resale site.

Date of experience: May 7, 2024
Missouri
1 review
0 helpful votes
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Extra Ticket Fees are a Joke
May 17, 2024

Used this to buy a parking pass for a lot at Empower Field. Could not pay with the attendant and had to go online to buy a pass. That was annoying in itself. Pass was about $50 and with fees came out to $80. Ridiculous.

Date of experience: May 7, 2024
Wisconsin
1 review
0 helpful votes
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Fees not transparent
May 17, 2024

I assumed when I bought my tickets the fees would be displayed before the purchase was complete but they were not. I don't think I would have bought those tickets if I knew the final cost, I would have looked for other tickets.

Date of experience: May 7, 2024
Canada
1 review
0 helpful votes
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No tickets, jacked up price
May 17, 2024

Went to ticketmaster and they sneakily redirected me, charged me $173 for an $89 ticket, which I don't even have yet.

Date of experience: May 7, 2024
Florida
1 review
0 helpful votes
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It was fast and accurate I also like how the price went down

Date of experience: May 7, 2024
Canada
1 review
0 helpful votes
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Its been good but I'd rather do this part after I actually get in and see the concert...

Date of experience: May 7, 2024
Nevada
1 review
0 helpful votes
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EXCELENTE
May 17, 2024

NO TUVE NIGUN PROBLEMA EXELENTE ESPERO DISFRUTAR MUCHO EL SHOW

Date of experience: May 7, 2024
Canada
1 review
0 helpful votes
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Why am I waiting 2 weeks for a ticket that goes up in price everyday

Date of experience: May 7, 2024
Arizona
1 review
0 helpful votes
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Quick and easy!
May 17, 2024

Ticket availability was very detailed with reasonable pricing. Purchase was quick and easy with no delays. I'd purchase from TicketsOnSale again for my concert/event needs!

Date of experience: May 7, 2024