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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,364 reviews

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California
1 review
0 helpful votes
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No tickets upfront
May 18, 2024

You pay upfront but you don't get the tickets till the day prior to the event.

Date of experience: May 8, 2024
Canada
1 review
0 helpful votes
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Easy, peasy
May 18, 2024

It's set up to be quite easy. Great first experience!

Date of experience: May 8, 2024
Colorado
1 review
0 helpful votes
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See above. MARKETING FRAUD. Agent, rude. Will take this to court if necessary. I an widow on limited income. WRONG

Date of experience: May 8, 2024
California
1 review
0 helpful votes
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This only lists what row the tickets are in, not specific seat location. Hard to make a decision on row info alone.

Date of experience: May 8, 2024
New York
1 review
0 helpful votes
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Some what okay
May 18, 2024

It was okay I got through easy and safe with my information

Date of experience: May 8, 2024
Canada
1 review
0 helpful votes
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Ripped off paid more than double the ticket price and only to discover you don't even have tickets to sell only a promise to procure them wtf

Date of experience: May 8, 2024
Mexico
1 review
0 helpful votes
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Easy
May 18, 2024

Nice page, more security, easy.
The page is more understand

Date of experience: May 8, 2024
Canada
1 review
0 helpful votes
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I need a refund end u dont want to price is too high

Date of experience: May 8, 2024
Illinois
1 review
0 helpful votes
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Happened within minutes of each other, I wanted to cancel the order I made, called the customer service line was was told that they do not cancel or issue refunds.

Date of experience: May 8, 2024
Canada
1 review
0 helpful votes
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It doesn't have to be this hard
May 18, 2024

I'm buying a ticket in Canada for a show in Canada yet it's paid for in American dollars. That was the first eyebrow raising issue. Then your system is not very user friendly in order to choose a seat particularly a seat for 1 person. In the end I just want a ticket to hear David Sadaris so I just went with it. Then you sent me five emails to complete the transaction. Again, it really does not have to be this complicated. Even downloading the ticket to my phone was a multi step process. Is your tedious process part of the show?

Date of experience: May 8, 2024
New York
1 review
0 helpful votes
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Overpriced
May 18, 2024

I really thought I was on Live Nation website. Because that's what I put in the search engine. This site came up. I purchased the tickets at twice the amount I could've gotten them at Live Nation.

Date of experience: May 8, 2024
Connecticut
1 review
0 helpful votes
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BS
May 18, 2024

What a pain in the $#*! just to get two tickets won't transfer into my account

Date of experience: May 8, 2024
Ohio
1 review
0 helpful votes
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Imaginary pre-sale
May 18, 2024

There was supposed to be a pre-sale. Ticket Master... page not found. Live Nation... page not found. Somehow I wound up on your site. I got tickets but I couldn't pick my choice of seats. Just take it or leave it. I took it. Then I get $50+ in service fees. For all I know these are resale tickets. I checked Ticket Master and live Nation... no record in my tickets in upcoming events. Fortunately I paid with PayPal so if these turn out to be Resale. I can bounce you. I am really sick and tired of this kind of rip off. And you can bet that the Band involved will hear about this rip off B.S..

Date of experience: May 8, 2024
New Jersey
1 review
0 helpful votes
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Won't use again
May 18, 2024

Very bad, the solution they provided for me didn't help. Basically saying they don't want to help

Date of experience: May 8, 2024
Virginia
1 review
0 helpful votes
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Somewhat disatisfied
May 18, 2024

Absolutely shocked by the service charge, for EACH TICKET no less. I can understand a service charge for the transaction, but not for each ticket.

Date of experience: May 8, 2024
Ohio
1 review
0 helpful votes
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OK
May 18, 2024

It worked fine except at first the web site would not accept my click on purchase now and I received no error message. I finally figured out I had a capital letter in my email address that did not match the confirm email address field. An error message on the email address would have save a lot of frustration.

Date of experience: May 8, 2024
Georgia
1 review
0 helpful votes
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Acceptable experience at the beginning of process. Much less acceptable at the end result

Date of experience: May 8, 2024
Illinois
1 review
0 helpful votes
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Just like the rest of them
May 18, 2024

You want to stand out and be different? Build in ticket fees into the total price. "The price you see is the price you pay". When I see tickets on sale for $50, I expect to pay $50 / ticket, not $70. Just as bad and deceptive as ticket master, who is being investigated for that very reason. Do better.

Date of experience: May 8, 2024
Michigan
1 review
0 helpful votes
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Not user friendly experience
May 18, 2024

Too complicated. The process to obtain the tickets was too drawn out; the whole process is too hard for me to figure out. I have NEVER had this trouble before when purchasing tickets from any other vendor

Date of experience: May 8, 2024
Canada
1 review
0 helpful votes
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I bought tickets because it mimics a real ticket seller and doest tell you its a resale website. Tickets were in usd not cad not told until the invoice and had to cancel visa becasue it doesnt let you refund your purchase. DO NOT USE THIS WEBSITE!

Date of experience: May 7, 2024