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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,365 reviews

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Ohio
2 reviews
0 helpful votes
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Happy
May 19, 2024

Okay. It was easy to use and understand. This is getting very annoying now

Date of experience: May 9, 2024
Ohio
2 reviews
1 helpful vote
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Website is not user friendly
May 19, 2024

After much clicking dead boxes, I got tickets for the wrong date and time. Live chat gave the box answers and could not help.

Date of experience: May 9, 2024
New York
1 review
0 helpful votes
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Terrible wound recommend
May 19, 2024

They are no help to their customers and they over charge you. Not worth it.

Date of experience: May 9, 2024
Michigan
1 review
0 helpful votes
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Fast
May 19, 2024

It was very fast and easy to purchase. We have used this service before.

Date of experience: May 9, 2024
Massachusetts
1 review
0 helpful votes
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Not happy
May 19, 2024

I'm trying to return the tickets I just bought. I bought the wrong garage. It won't let me exchange my ticket. I'm very upset

Date of experience: May 9, 2024
New Jersey
1 review
0 helpful votes
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Service charge was 25% of ticket price. Outrageous. No wonder you're being sued!

Date of experience: May 9, 2024
Georgia
1 review
0 helpful votes
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Fees
May 19, 2024

The parking ticket price was dare but the fees were an additional $30.00.

Date of experience: May 9, 2024
New York
1 review
0 helpful votes
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Easy to find tickets and pick them. Why am I paying a service fee when I'm doing all the work and you're charging me total rip off Ticketmaster your scam

Date of experience: May 9, 2024
Canada
1 review
0 helpful votes
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Very bad
May 19, 2024

I bought ticket for 246 and from my account they cut 345$

Date of experience: May 9, 2024
Nevada
1 review
0 helpful votes
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Terrible
May 19, 2024

Didn't realize these tickets were double the price of tickets available on ticket master. I feel taken advantage of. This is a scam.

Date of experience: May 9, 2024
California
1 review
0 helpful votes
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Undisclosed fees
May 19, 2024

I recently purchased tickets through this outlet. The price of two tickets was shown as the total but the associated fees/total charges were not shown until after the credit card was processed. Had I known the fees would be more than 1/3 rod the overall charges I would not have purchased the tickets. The total charge should be disclosed prior to the card be charged so that customers can properly consent.

Date of experience: May 9, 2024
Canada
1 review
0 helpful votes
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Swift service it was real easy! The concert and lighting were exceptional. They could have had the artists on the jumbotron so we could see better but, it's all good it was a great experience

Date of experience: May 9, 2024
North Carolina
1 review
0 helpful votes
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Easy
May 19, 2024

Quick and easy. Made last minute purchase and was very satisfied

Date of experience: May 9, 2024
Arkansas
1 review
0 helpful votes
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I purchased concert tickets to see Meghan Trainor at the Walmart amp for $60 each and was charged $160 total. The tickets have not been sent to me electronically. I typed in "Walmart amp" in my browser & this site came up first. I failed to check to make sure I was on the Walmart amp website & I believe I have been a victim of fraud!

Date of experience: May 8, 2024
Illinois
1 review
0 helpful votes
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Great electronic experience. Worked seamlessly. Nice job.

Date of experience: May 8, 2024

Nothing is perfect
May 18, 2024
Previous review

Nothing is perfect.

Date of experience: May 8, 2024
California
1 review
0 helpful votes
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Fraud
May 18, 2024

I didn't make this purchase and contacted them
As soon as I got notice of the charge on my credit card

Date of experience: May 8, 2024
Colorado
1 review
0 helpful votes
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I did not understand that a weather cancellation of the game would automatically transfer the parking pass to the rescheduled game without the need to purchase the insurance, which also stated it was for weather events. So, I paid about $8 more than I should have. Otherwise, the service was fine. Maybe improve the wording to make it clear that, if the game is cancelled, the parking passes transfer regardless of whether you bought insurance or not.

Date of experience: May 8, 2024
Canada
1 review
0 helpful votes
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Experience was easy. I googled tickets, found them, and got confirmation right away

Date of experience: May 8, 2024
Canada
1 review
0 helpful votes
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Service is fast but still in process, hope it goes well

Date of experience: May 8, 2024
Illinois
1 review
0 helpful votes
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Hidden huge service costs!
May 18, 2024

Thought I was paying 170 and ended up paying 229 for one person. Felt really cheated that I was not buying normeal tickers at face value.

Date of experience: May 8, 2024