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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'm waiting for tickets and seat numbers!
Do I have to report you to my credit card?
I was unaware of the hidden charges and how high they are
Looked like I was going to pay $87. Ended up being $122! I understand I'm paying for a service. But that's nuts!
Hard to use this site, trouble finding seats. Can't find my tickets?
Hard to use this site, trouble finding seats.
I didn't realize I was being charged at the US dollar. When I called in pleading for at least the return of the service charge as the website was miss leading, they declined every single request!
Had to pay 4 times the price of a ticket, and I really thought I was on the true site for the event. This site is sneaky and just not a good place.
I know I chose two tickets that were priced in the 160's.
How did I get charged for 439.71?
I think something is wrong and I would like a detailed copy of my purchase.
Convenient but double your price plus service fee is half of your ticket price!
Thought I was purchasing tickets directly thru PAC Appleton, WI. These tickets were WAY OVERPRICED and then a HUGE Service Fee added. Called them back within 30 minutes of 1st email from them when I was aware of this and they refused to cancel the sale.
I found it very easy to pick my seats and pay for them...
I never received my tickets even though the seller claims to have released them. The customer service center isn't much help in helping you recover or locate your tickets. Im out of my money and my tickets apparently. Ill never use this service again.
They just dropped communicating with me- I was messaging with them & then they stopped messaging back & forth or hinted they would email possibly?
I would not recommend it. Requirements to download the MLB app just to get your tickets should not be required.
I could not see the final price of the tickets with the surcharges in the site.
Too easy to get sucked in by thinking you are purchasing from Ticketmaster. Ticket prices too high.
Ticket's addition costed too expensive. This will be a onetime deal.
Never saw the astronomical fees until it was charged. I called immediately for a refund and was refused.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members