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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,365 reviews

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Texas
1 review
0 helpful votes
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Poor transfer of tickets
May 22, 2024

Purchased a parking pass for an event. With technology purchases and transfers should be automatic which they don't tell you until you get your email showing purchased.

Date of experience: May 11, 2024
Colorado
1 review
0 helpful votes
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Haven't gotten tickets
May 21, 2024
Updated review

I have not received tickets I ordered 2 weeks ago.

Date of experience: May 11, 2024

Pushing too many things at the end
April 28, 2024
Previous review

Pushing too many things at the end.

Date of experience: April 18, 2024
1 review
0 helpful votes
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I never got my tickets.
May 21, 2024

I bought tickets at 9:00 am the day of the concert and never received them in time to go to concert. There was no support to get them. Total waste of time and money.

Date of experience: May 11, 2024
Ohio
1 review
0 helpful votes
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High fees per ticket
May 21, 2024

Ordering the tickets was easy. The fee of 34% on a $118 ticket was in my view very exorbitant. Prior to ordering no where was the fee spelled out. Quite a surprise. If this turns out to not be the best concert I've ever seen I might even rate my experience lower. To boot I got a follow up email that says I might receive my tickets less than 2 days before the show.

Date of experience: May 11, 2024
New York
2 reviews
0 helpful votes
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Feeling furious
May 21, 2024
Updated review

I am furious with what you charged me me I don't go to many shows but I assumed what I got charged was what everyone was paying but a lot of people right next to me payed half of what I paid I'm 67 and on a limited income but I wanted my 2 grandchildren to go but to charge me $35 extra for each ticket for what I am extremely disappointed in your site I didn't mind paying $65 for each 4 tickets but this was excessive I would appreciate some answer to this situation

Date of experience: May 11, 2024

Good so far
April 26, 2024
Previous review

Good so far

Date of experience: April 16, 2024
Texas
1 review
0 helpful votes
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Not the right price
May 21, 2024

The parking ticket was listed at $38 and I was $69!

Date of experience: May 11, 2024
Texas
1 review
0 helpful votes
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Difficult & To expensive
May 21, 2024
Updated review

Tickets are outrageous and website is to difficult. It has been so stressful. You don't get tickets right away so you pay for something you don't get instantly.

Date of experience: May 11, 2024

To many additional questions
May 21, 2024
Previous review

To many additional questions

Date of experience: May 11, 2024
Florida
1 review
0 helpful votes
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Good experience
May 21, 2024

Directions are clear, easy to follow. Tickets transferred to wallet no problem.

Date of experience: May 11, 2024
Arizona
2 reviews
0 helpful votes
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Good and easy
May 21, 2024

Easy to find, understandable found what I needed.I'm done thank you.

Date of experience: May 11, 2024
Michigan
1 review
0 helpful votes
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Accidental purchase
May 21, 2024

I accidently purached this instead of the correct pass and so i ended up paying for parking twice, if any way i would like a refund since i didn't end up parking here

Date of experience: May 11, 2024
New Mexico
1 review
0 helpful votes
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Disgusted with how much I payed for Sebastian tickets, never again will I over pay something that only goes for 30 dollars.

Date of experience: May 11, 2024
Oregon
1 review
0 helpful votes
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Awful, I would like a refund. Had to pay an extra $60 to park somewhere else.

Date of experience: May 11, 2024
Illinois
1 review
0 helpful votes
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Disappointed
May 21, 2024

I don't know where my tickets are located. Help find my tickets.

Date of experience: May 11, 2024
California
1 review
0 helpful votes
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What a scam
May 21, 2024

You charged me hidden fees. $150 tix cost me $206 and no invoice, what a scam.

Date of experience: May 11, 2024
Virginia
1 review
0 helpful votes
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Your processing fee is excessive. I won't purchase from you again. I still don't have my tickets!

Date of experience: May 11, 2024

Service fee is excessive
May 21, 2024
Previous review

Your processing fee is excessive. I won't purchase from you again.

Date of experience: May 11, 2024
Georgia
1 review
0 helpful votes
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Very easy to use!
May 21, 2024

It was nice just Pullin out the phone and scanning the tickets and walkin right in. Will definitely use TicketsOnSale again!

Date of experience: May 11, 2024
Washington
1 review
0 helpful votes
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Great
May 21, 2024

Great app. Quick process. Electronic tickets. Pay with Apple Pay or Pay Pal or Credit Card.

Date of experience: May 11, 2024
Maine
1 review
0 helpful votes
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Fees and total not disclosed
May 21, 2024

Maybe it was because of a PayPal purchase but there was a 60 dollar fee charged on top of the tickets which was not clearly disclosed on my purchase. I tried calling to refund the purchase that was made minutes before to be met with lies about there being a full breakdown before finalizing purchase. I promise you there was not! I would.never have accepted those terms. After being called a lier I was then rejected my refund.

Date of experience: May 11, 2024
Louisiana
1 review
0 helpful votes
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Ticket cost
May 21, 2024

The two tickets that I purchased were $80.00 apiece. The total for the two tickets was $228.16. I understand that you have to make money but $34.08 per ticket is a little ridiculous. That is a 43% profit margin. You got me this time but it will never happen again.

Date of experience: May 11, 2024
Ohio
2 reviews
0 helpful votes
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Great price!
May 21, 2024

The System is designed for easy ordering and user experience

Date of experience: May 11, 2024