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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,364 reviews

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Illinois
1 review
0 helpful votes
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Easy tickets
May 23, 2024

It was quick and easy. The ordering was very streamlined and easy to follow.

Date of experience: May 13, 2024
Minnesota
1 review
0 helpful votes
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Hidden fees by a fraud company
May 23, 2024

Thought I was paying $33 and with all the hidden fees that were NOT displayed on my receipt, ended up being 52.96! On top of that, parking at the event was only $20. Called for a partial refund and they refused. I will avoid buying anything from this shady company. They are not upfront and their up charge is criminal. I truly do hope it goes out of business and doesn't exist one day. It would serve you all right. Go to ParkWhiz instead to buy parking tickets which is where this place bought them from and doubled the price. My pass was a ParkWhiz pass and found out they were only $21 so skip these clowns and go to a better company.

Date of experience: May 13, 2024
Georgia
1 review
0 helpful votes
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We booked the parking thinking it was $64.99. The final cost charged to our card was $94.99. The parking lot was hard to get to.

Date of experience: May 13, 2024
Texas
1 review
0 helpful votes
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Terrible Customer Service
May 23, 2024

Mistake mistake mistake mistake mistake mistake mistake mistake mistake mistake mistake mistake

Date of experience: May 13, 2024
Colorado
1 review
0 helpful votes
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Bogus advertisement
May 23, 2024

I paid extra for a row 1 parking space. There's was no row 1 space reserved for me. I feel I was taken advantage of. Boo

Date of experience: May 13, 2024
Washington
1 review
0 helpful votes
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Service Rep was awesome
May 23, 2024

Had to call because I hadn't received my email and the event was that day. The person I spoke to handled all my questions with a cheerful/helpful voice. Email came in about an hour later.

Date of experience: May 13, 2024
Vermont
1 review
0 helpful votes
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Horrible and over priced
May 23, 2024

There was no breakdown of charges when I made my payment.
They gave zero options
I overpaid by over $110.00

Date of experience: May 13, 2024
Florida
1 review
0 helpful votes
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Wors service ever in my life
May 23, 2024

I try to buy only 1 tivket in row 8, you charged me 8 tickets and no solution, no help, no nothing, you charge for me for something that i don't want

Date of experience: May 13, 2024
New Hampshire
1 review
0 helpful votes
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I was pleased to see a $24 balcony ticket and purchased it immediately. Then I was surprised to see that I had actually paid $40 for it. What's up with that?

Date of experience: May 13, 2024
Wisconsin
1 review
0 helpful votes
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Bait and switch
May 23, 2024

I selected the $26 General Parking (5/12/24) and it said $26 through Checkout and then suddenly I was charged $51 for parking. Plus it was hard to tell what sections were available. It was a very unclear and frustrating experience.

Date of experience: May 13, 2024
Pennsylvania
1 review
0 helpful votes
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Ripoffs
May 23, 2024

The website makes you think you're on the actual place you wanna buy tickets from. Then they overcharge you by outlandish amounts. What would've cost me $36 cost me 112 in fees, etc. Do not use this website.

Date of experience: May 13, 2024
California
1 review
0 helpful votes
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Hidden fees & No Refunds!
May 23, 2024

I was quoted a $13 parking ticket but after I clicked confirm purchase, I was then charged $21! There was no warning or explanation of the added fees until after I purchased. They charge $6 for an email fee to send me the ticket. That's practically half the cost of the ticket! I call customer service to complain of the bait and switch and they refuse to refund my purchase or admit to the unethical buisness practice of not warning of added fees. I will NEVER. Do business with TicketsOnSale again.

Date of experience: May 12, 2024
Ohio
1 review
0 helpful votes
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Where's my tickets?
May 23, 2024

I haven't seen my tickets as of yet. I don't know where they are

Date of experience: May 12, 2024
Kansas
1 review
0 helpful votes
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Refund
May 23, 2024

I never got the ticket and they wouldn't let me in the show. I spent money and it took it off my card but never received a ticket.

Date of experience: May 12, 2024
Georgia
1 review
0 helpful votes
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Got sucker in buying tickets that I don't want
May 22, 2024
Updated review

Bought some tickets and try to find where I was sitting at and ended up buying more tickets that that's cost over 2,000 that's I didn't want, I was just wanted to find where I sitting

Date of experience: May 12, 2024

It's was quick and easy
May 18, 2024
Previous review

It's was quick and easy

Date of experience: May 8, 2024
Canada
1 review
0 helpful votes
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No refund
May 22, 2024

The date was changed by venue and a refund was offered. I was not able to get one from you

Date of experience: May 12, 2024
Illinois
1 review
0 helpful votes
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Paid too much
May 22, 2024

Thought I was buying from the venue! Paid way too much! Tried to cancel immediately but no go.

Date of experience: May 12, 2024
Texas
1 review
0 helpful votes
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I purchased two tickets to the Texas eclipse festival last month and the event was canceled early due to weather and the event organizers said a partial refund would be given sometime last week or so. Still no refund or even an update on status.

Date of experience: May 12, 2024
Canada
1 review
0 helpful votes
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Go jays
May 22, 2024

Easy and quick to find tickets and very quick to get them.

Date of experience: May 12, 2024
New Jersey
2 reviews
0 helpful votes
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I ordered a specific row and a totally different row was offered. Tried to talk to "live" chat person on site and they could not help and it seemed like they could barely understand english. Would NEVER use this site again. Will try to block cc payment.

Date of experience: May 12, 2024