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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,364 reviews

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Illinois
1 review
0 helpful votes
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CFC
May 24, 2024

Review bad. Very disappointed with the overall service. Too bad expensive

Date of experience: May 14, 2024
California
1 review
0 helpful votes
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What's the price breakdown?
May 24, 2024

Didn't show price breakdown before or after I had to pay! Exact location of seats not given either. Why should I have to pay first and find out later where the seats are? It makes no sense!

Date of experience: May 14, 2024
Washington
1 review
0 helpful votes
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Don't make the mistake I did and hurry and hit confirm. It says you are buying something for x dollars and then below in the middle of a paragraph it shows you are agreeing to a price that is $30 more. I under they need to charge a free but this is clearly not being straightforward and honest about it. I was in a hurry and got taken. Don't let it happen to you.

Date of experience: May 14, 2024
Florida
1 review
0 helpful votes
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Tickets
May 24, 2024

So far so good. Delivered on time and ez pz. Computer input is ez and accurate. The only thing I would like is to add a button for parking

Date of experience: May 14, 2024
Texas
1 review
0 helpful votes
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Baited and switched
May 24, 2024

The tickets I selected stated "Orchestra left side, Row 2". I confirmed this with my wife, who also read row 2. When I received my confirmation, it stated "Row Z". Not happy about this,

Date of experience: May 14, 2024
Wisconsin
2 reviews
0 helpful votes
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Excellent tickets
May 24, 2024

I was looking for tickets to Lauren Daigle's concert for my Father's Day gift for my husband.
Found the best seats for this concert.

Date of experience: May 14, 2024
New York
1 review
0 helpful votes
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All went well
May 24, 2024

Ordered tickets online. Received an email confirmation. Got the tickets on my phone. Very easy.

Date of experience: May 14, 2024
New York
2 reviews
0 helpful votes
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Horrible process a very nasty customer service agent. This seems to be a scam. It is difficult to speak to a human agent. The answering machine message changes up from hold on to speak with an agent to of course not being able to speak directly to someone.

Date of experience: May 14, 2024

Great process
April 15, 2024
Previous review

Great process

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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Missing my tickets
May 24, 2024
Updated review

Couldn't buy 2 tickets for different seats. Only 1or 3. I can't download and print out my tickets. I want them in hand now

Date of experience: May 14, 2024

Couldn't buy 2 tickets for different seats
May 21, 2024
Previous review

Couldn't buy 2 tickets for different seats. Only 1or 3

Date of experience: May 10, 2024
New Jersey
1 review
0 helpful votes
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I was able to compare prices easily and completion of the reservation process took less than 5 minutes.

Date of experience: May 14, 2024
California
1 review
0 helpful votes
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Never Again.
May 24, 2024

Hidden fees, terrible garage. No address on the building

Date of experience: May 14, 2024
California
1 review
0 helpful votes
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I just bought the Symphony concert tickets...I was flying@ the world playing for LA Philharmonic

Date of experience: May 13, 2024
Illinois
1 review
0 helpful votes
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I didn't like that you guys don't show the disclosure about the taxes, the very expensive fees you guys charge, and the charge for email delivery, before the checkout! It's like paying another ticket, and then, when I saw the final charge, I wanted to cancel my tickets but you didn't give me the option! That's not right! I bettered go to see Glenn Miller Orchestra at the Paramount in Aurora. It's cheaper and the theater is beautiful!

Date of experience: May 13, 2024
Indiana
1 review
0 helpful votes
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No refund
May 24, 2024

I bought tickets for $550 each...3 of them...then.the order was $2200.of which i did not know until it was final...how on earth do we go from $550 each which is so hight already to $2200...no this has to stop...a person should be able to cancel

Date of experience: May 13, 2024
Texas
1 review
0 helpful votes
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The worse
May 24, 2024

The worse, worse, worse, worse, worse, worse, worse, worse, worse, worse, worse, worse, worse, worse, worse,

Date of experience: May 13, 2024
Canada
1 review
0 helpful votes
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If the tickets were hard to come by, fine, charge the high price but when the tickets are still available at the venue, what's the reason to charge so high?

Date of experience: May 13, 2024
Ohio
1 review
0 helpful votes
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Two shows one night and I got the wrong band
May 24, 2024
Updated review

Fast but I think you gave me the wrong tickets as there are two shows at the same place in two different halls. How can I rectify this before it's too late.

Date of experience: May 13, 2024

Fast but not sure how I get my tix
May 23, 2024
Previous review

Fast but not sure how I get my tix

Date of experience: May 12, 2024
Missouri
1 review
0 helpful votes
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Not Ticketmaster
May 24, 2024

Thought was purchasing through Ticketmaster. Sought help from chat and unable to assist with tickets being transferred to Ticketmaster or Wallet with barcode.

Date of experience: May 13, 2024
Missouri
1 review
0 helpful votes
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Completely duped!
May 23, 2024

When I was ordering parking for the concert at the Stiefel, there was a map to choose garages/ lots near the theater. I chose lot "A" which was next to the theater. My wife and I took our moms who are elderly and we needed something close. The spot I ended up getting was 4+ blocks away from the venue and not well lit. I could not park that far away and it was nowhere near the garage I chose on the map nor the venue. I ended up having to pay for parking the night of the event. I feel taken advantage of and duped.

Date of experience: May 13, 2024
Idaho
1 review
0 helpful votes
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5 minutes after I purchased tickets, I realized that it was confusing and got the wrong venue. Contacted Tickets on Scam and they offer zero help. Tough S^&t was their answer.

Date of experience: May 13, 2024

Feels like someone is shoving a bunch of stuff down...
May 23, 2024
Previous review

Feels like someone is shoving a bunch of stuff down my throat.

Date of experience: May 13, 2024