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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,364 reviews

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Georgia
1 review
0 helpful votes
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It worked!
June 2, 2024
Updated review

No real issues however, it was a difficult check out process since an account had to be established.Pretty simple process all worked very well without problems, simple and easy to use.

Date of experience: May 23, 2024

Pretty simple process all worked very well without...
May 29, 2024
Previous review

Pretty simple process all worked very well without problems, simple and easy to use.

Date of experience: May 18, 2024
Pennsylvania
1 review
0 helpful votes
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NOT SATISFIED!
June 2, 2024

You charged me $1500.00 plus, on my credit card, for two seats. Then when I printed my two tickets, I was charged only $75 each for my two tickets. Unless you can get this matter resolved, I will never apply for tickets again. Please help me get this matter resolved! Thank you.

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
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Extra fees should be illegal
June 2, 2024

The concert was great. The website is fine. They rip you royally on the extra fees.

Date of experience: May 23, 2024
Ohio
1 review
0 helpful votes
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Don't Show Total Tax & Fees
June 2, 2024

Lower price shown but you don't see all the exorbitant fees until you make your final payment.

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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Parking
June 2, 2024

Bought a $100 parking pass and somehow I was charged $140. Thought I was buying from SoFi stadium. But guess I learned my lesson.

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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Rip off
June 2, 2024

Thought I was double paying face value tickets with service fee included. This is a complete rip off and you do not make it very clear when purchasing tickets. I have been round and round trying to get a hold or a real person to cancel and impossible. Your link on site doesn't even work under "Contact Us"

Total scam and would like to cancel and buy direct for half the cost

Date of experience: May 23, 2024
Missouri
1 review
0 helpful votes
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Cancellation policy
June 2, 2024

I mistakenly purchased tickets for a performance of which I'll not be able to attend. It interferes with my pre-scheduled hip replacement surgery. During a "live" chat, I was told I could not cancel for any reason. Poor policy on your part.

Date of experience: May 23, 2024
Arizona
1 review
0 helpful votes
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I received a mail cancelled my tickets but I already have the charge in my account

Date of experience: May 23, 2024
New York
2 reviews
0 helpful votes
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Very stressful, poor experience
June 2, 2024

Tickets said they need to be printed but now available until 2 hours prior to show for parking. We will be at show by then. Couldn't find our order number 4 times. Then emailed not available until November 2 for tonight show for parking. I have very little trust this will work. But they were quick to charge my cc

Date of experience: May 23, 2024
New York
1 review
0 helpful votes
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EASY
June 2, 2024

The whole process was just simple and fast. I searched what I was looking for, got a couple of choices that met my criteria and boom, DONE!

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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The WORST
June 2, 2024

Scammers Scammers Scammers Scammers Scammers Scammers Scammers ScammersScammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers ScammersScammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
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Not sure how I feel
June 2, 2024

I booked the parking. After have be a parking time for after the game starts. No way to change time.

Date of experience: May 23, 2024
Maryland
1 review
0 helpful votes
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The total price of the price of the ticket was not disclosed to me. I did NOT consent to an additional $28 fee. I'm reporting you to the Better Business Bruesu unless you can make this right.

Date of experience: May 23, 2024
California
2 reviews
0 helpful votes
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Why do I have to wait days and why is it no instantaneous?

Date of experience: May 22, 2024
New Jersey
1 review
0 helpful votes
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Problem overcome
June 2, 2024

There was an issue getting the ticket I bought, but the service people kept trying, and eventually figured out a way to make it work.

Date of experience: May 22, 2024
California
1 review
0 helpful votes
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Too expensive
June 2, 2024

This is a second market site and the prices are double than actual ticket. I tried to get a refund and they didn't accept it. I feel very sorry for myself that I fell for this site and bought ticket from them. The actual site has tickets half price without the additional $50 fee
Never again will buy from this site

Date of experience: May 22, 2024
Pennsylvania
1 review
0 helpful votes
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Good help
June 2, 2024

Easy way for you to make sure that you have the right information about what you're doing and that you're not going to have a hard time finding a good place to park

Date of experience: May 22, 2024
California
1 review
0 helpful votes
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Very poor! Overpriced ticket sale sight! Avoid at all cost

Date of experience: May 22, 2024
Florida
1 review
0 helpful votes
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Watch out for the hidden fees! I was never shown a total price breakdown and when I tried to cancel the order, minutes later, I couldn't.

Date of experience: May 22, 2024
North Carolina
1 review
0 helpful votes
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AXS Ticket Access
June 1, 2024

I have been very frustrated trying to get my tickets downloaded. I downloaded AXS mobile app but I still cannot get the tickets to download. This is very frustrating. Why can't the tickets be e-mailed?

Date of experience: May 22, 2024