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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,362 reviews

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California
1 review
0 helpful votes
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Ripoff
June 9, 2024

The site this described the game as close to selling our. The stadium is maybe 1/3 full. Fees were not disclosed.

Date of experience: May 29, 2024
Tennessee
1 review
0 helpful votes
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I still don't have my tickets.
June 8, 2024

I'm still waiting on my tickets. They took my money immediately but my tickets didn't arrive immediately.

Date of experience: May 29, 2024
Canada
1 review
0 helpful votes
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Never again!
June 8, 2024

I was redirected to this site and had no intention to purchase tickets. I made an error as your site charges a crazy amount for tickets with no refund. Also in USD not Canadian dollars. I paid twice as much as I wanted to now I'm stuck with the bill!

Date of experience: May 29, 2024
Michigan
1 review
0 helpful votes
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No ticket
June 8, 2024

The event is less than 12 hours away and still no ticket

Date of experience: May 29, 2024
Texas
1 review
0 helpful votes
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Misleading
June 8, 2024

No where did it say how much the service fee was and when it was all said and done my total was just at a hundred dollars more than what the two tickets were. Don't use unless you have to.

Date of experience: May 28, 2024
Canada
1 review
0 helpful votes
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Never purchase here again
June 8, 2024

Didn't get 10% discount that was offered. Called customer service and no help. Very disappointed

Date of experience: May 28, 2024
California
1 review
0 helpful votes
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What a rip off
June 8, 2024

What a complete rip off. It's going to be a bunch of reserves. And the service is absolutely shocking.

Date of experience: May 28, 2024
Canada
1 review
0 helpful votes
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Never again
June 8, 2024

The time to purchase the tickets is very short to be able to read every singer detail of your terms and conditions. After receiving the statement from my credit card I realized there was a problem. I requested a refund and I was informed today That a refund was not possible and to try to resell them! I will only supposedly receive the tickets the day before the event. Therefore it's absurd to even suggest to "resell" something that I don't have.
I will contact my CC and cancel the purchase through them. Never, ever again will purchase anything with you. And I will make sure to mentioned to every single person I know

Date of experience: May 28, 2024
Indiana
1 review
0 helpful votes
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I had no idea that the service fee would be so extreme. It was not stated anywhere that I saw and even when I tried to find it I had to seriously LOOK. I thought I had been scammed! A $128 ticket cost $45 in fees! Outrageous!

Date of experience: May 28, 2024
Canada
1 review
0 helpful votes
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Ticket paid in full and only available to receive in 30 days which less than 24h before the concert.

Date of experience: May 28, 2024

Good price, easy to find, would have loved a link see...
June 7, 2024
Previous review

Good price, easy to find, would have loved a link see where seat actually located in the venue

Date of experience: May 28, 2024
California
1 review
0 helpful votes
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So many fees to pay
June 7, 2024

You think you're buying a $100 ticket and when you check out, it's $150. That's ridiculous and I hope the government steps in to protect this predator behavior.

Date of experience: May 28, 2024
California
2 reviews
0 helpful votes
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Unfortunate. They collect the full amount and told me now that I will not get the tickets until the day before the show. What?
I have to book the hotel to stay in Napa now. Makes me very nervous that I am actually going to get the tickets!

Date of experience: May 28, 2024
Minnesota
2 reviews
1 helpful vote
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This sight sucks
June 7, 2024

Looking on line with my 2 friends to buy tickets they showed the tickets were $60. So we bought them just to find out the next day they were $240 each!

Date of experience: May 28, 2024
North Carolina
1 review
0 helpful votes
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Fraudulent seeming activity!
June 7, 2024

I am shocked and appalled that these are the worst seats and are costing three times as much. I understand that you post that at the top of your website. However, it seems like highway robbery- especially for this teacher on a teacher's salary.:(
I will not be recommending your site to anyone else, nor using it again.

Date of experience: May 27, 2024
Pennsylvania
1 review
0 helpful votes
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Easy and fast service
June 7, 2024

I ordered the tickect and in a matter of minutes they were in my email to print the whole thing only rook 10,minutes

Date of experience: May 27, 2024
Missouri
2 reviews
0 helpful votes
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Quick service
June 6, 2024

So far so good I will wait to see if the tickets are legit. But it was super easy

Date of experience: May 27, 2024
Virginia
1 review
0 helpful votes
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Avoid this merchant
June 6, 2024
Updated review

We purchased 4 tickets on this website for a a concert and realized immediately it was the wrong city. Within 1 minute we asked for a transfer or refund and were denied. We are out over $500+ dollars.

We also noticed the tickets were over priced by double vs StubHub and other more reputable ticket selling companies

Date of experience: May 27, 2024

Wrong location selected, purchased tickets and called minutes after to get refund and couldn't get it.

Date of experience: April 27, 2024
Florida
1 review
0 helpful votes
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Garbage. Rip off
June 6, 2024

No information provided. Thought I was parking at Center. Instead, it was a building super far away for 3 times the price. I ended up just paying for parking again at the center. Or course, a refund was refused.

Date of experience: May 27, 2024
California
1 review
0 helpful votes
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Why verify and not properly staff the phone lines?

Date of experience: May 27, 2024
New York
1 review
0 helpful votes
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Added fees...not cool!
June 6, 2024

The asking price of $58.00 was high but reasonable, the added fees bringing the "real" price to $85.00 was completely unreasonable. The added fees weren't shown till checkout. I would never use the service again.

Date of experience: May 27, 2024