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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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63,384 reviews

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Canada
1 review
0 helpful votes
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Why do I have to do all these steps to pay you for tickets to a show? Why can you just send me an email with the tickets for crying out loud! I don't want the app with an account and a bloody password! I WILL NEVER BUY TICKETS FROM YOU AGAIN...EVER...NEVER...EVER!

Date of experience: May 18, 2024
Texas
1 review
0 helpful votes
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Perfect
May 28, 2024

Exelente y muy profesional muy amables con las personas perfecto

Date of experience: May 18, 2024
New York
1 review
0 helpful votes
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No ticket in my in box
May 28, 2024

I have purchased tickets but have not seen anything tangible as a ticket as of yet.

Date of experience: May 17, 2024
Arizona
1 review
0 helpful votes
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Needed parking for event in another city. I don't get out much so I wasn't familiar with how these worked. It was easy to navigate and I got the job done

Date of experience: May 17, 2024
Canada
1 review
0 helpful votes
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More expensive than it looks
May 28, 2024

I thought I was buying direct, it was unclear this was a reseller and significantly more expensive.

Date of experience: May 17, 2024
California
1 review
0 helpful votes
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Hidden fees
May 28, 2024

Fees were hidden in the Apple Pay route until payment is processing.

Horrible experience

Date of experience: May 17, 2024
Georgia
1 review
0 helpful votes
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Can't wait
May 28, 2024

This is the 2nd time I've used this service and it's great. Both times prices have been better than the other sites. Buy your tickets here, you won't regret it.

Date of experience: May 17, 2024
Canada
1 review
0 helpful votes
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No real confirmation of tickets
May 28, 2024

Is this A scam?no real confirmation of tickets
Why do you have to wait till July 19 for confirmation of tickets

Date of experience: May 17, 2024
Mexico
1 review
0 helpful votes
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Cargos ocultos
May 28, 2024

Compré dos boletos de 25 dólares cada uno y el total de mi cargo fue de 73 dólares. Nunca se me informó de cargos por casi el precio de un boleto.

Date of experience: May 17, 2024
California
1 review
0 helpful votes
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Promises Not Kept
May 28, 2024
Updated review

I was offered a 10% discount in the afternoon and when I purchase a few hours later I did not receive a discount...this was a birthday present for my disabled son...bit the bullet cause I didn't want to disappoint him

Date of experience: May 17, 2024

It was seamless
May 27, 2024
Previous review

It was seamless. Birthday present for my disabled son will be great

Date of experience: May 16, 2024
New York
1 review
0 helpful votes
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Bait and switch
May 27, 2024

Said one price charged much more with no explanation or way to get one

Date of experience: May 17, 2024
Virginia
1 review
0 helpful votes
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Easy and fast.
May 27, 2024

Went online ordered the tickets had them on my phone inside 10 minutes

Date of experience: May 17, 2024
California
1 review
0 helpful votes
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If you insist
May 27, 2024

Bought ticket 2 weeks ago for sept. 8, says I won't receive them until sept 6. I'm writing this review because they keep sending me an email asking how was my experience and if I'm happy with my purchase.

Date of experience: May 17, 2024
Texas
1 review
0 helpful votes
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Great service
May 27, 2024

It was easy to buy the tickets but I thought it would send an email and the receipt said text to my landline but I did get an email.

Date of experience: May 17, 2024
New York
1 review
0 helpful votes
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Service charges are too high.
May 27, 2024

I completed my purchase and for an extended period of time. Saw that it was in process and was not sure. I'd actually made a purchase. I was trying to find Ticketmaster and found you.

Date of experience: May 17, 2024
Texas
1 review
0 helpful votes
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Hidden fees
May 27, 2024

I purchased a couple tickets to a local baseball game. The tickets through TicketsOnSale were more expensive than if I had bought them from the box office, but the tickets were in short supply, and I thought it was worth spending the extra money to guarantee I'd get tickets. I don't have an issue with the listed ticket price.

What I take issue with is the hike in price at the end of the transaction. No where before I actually committed to the purchase did the website show the transaction fees. Before I checked out, my total was $93. When I checked the receipt emailed to me, the price jumped to $134.

I'll admit, the website does inform you that they tack on a service fee, but they don't tell you how much it is. I expected it to be around $5. Instead, it was $40. That seems absurd to me for a service fee. Even then, I might not have quibbled about it if they had actually itemized my purchase during checkout so that I was correctly informed. I find it extremely shady that they don't disclose the service fee amount upfront.

Date of experience: May 17, 2024
Texas
1 review
0 helpful votes
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GoodGood
May 27, 2024

Good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good

Date of experience: May 17, 2024
Connecticut
1 review
0 helpful votes
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Tickets
May 27, 2024

I bought my tickets in april, my credit card was charged, yet you give no indication of when I'll receive them other than before the day of the show. In September. Then you spam me with emails that don't contain my tickets. I'm paranoid I accidentally deleted them, but the "contact us" button on your original email doesn't work.

Date of experience: May 17, 2024
Canada
1 review
0 helpful votes
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Late reception of the ticket
May 27, 2024

I missed the first part of the show because I hadn't received the ticket and at the entrance of L'Olympia, they told me it was a fraudulous site, so I came back home very sad and angry, And finally at 8pm my ticket got into my emails, so I had to come back to L'Olympia and i missed the first part of Zucchero,

Date of experience: May 17, 2024
Pennsylvania
4 reviews
0 helpful votes
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Guitars and stars show
May 27, 2024

Was easy and fast. Will use again.quick and easy nothing more to say

Date of experience: May 17, 2024