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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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63,128 reviews

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Georgia
1 review
0 helpful votes
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Unclear practices
May 26, 2024

We purchased parking for an event from your site which showed $19.00 but when we received the receipt it actually charged is $33.00. We called but your representative only explained that there were "fees" for this service... VERY Expensive fees almost twice the cost of the parking. We would have purchased something different had we known of you hidden fees.

Thanks!

Date of experience: May 16, 2024
Louisiana
3 reviews
0 helpful votes
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Tickets for July
May 26, 2024

On May 3,2024, I purchased 3 tickets totaling $968.87. I have claimed one ticket but have heard nothing about the other two

Date of experience: May 16, 2024
Illinois
1 review
0 helpful votes
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Fraud.
May 26, 2024

Awful, bordering on fraud. Want a refund. Your prices are 3 times higher than market. I couldn't get my seats. The chat didn't work. I had no phone number to call.

Date of experience: May 16, 2024
California
1 review
0 helpful votes
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Severely overpriced
May 26, 2024

Parking was $35 at location and I was charge $78 between parking cost, service fee, etc. for using tickets on sale.

Date of experience: May 16, 2024
Canada
1 review
0 helpful votes
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I don't have one
May 26, 2024

Ticket master would not allow me to create an account, therefore I could not get my purchased tickets. I will try calling the 1-800 number today

Date of experience: May 16, 2024
Nevada
1 review
0 helpful votes
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I do not receive my tickets
May 26, 2024

Could not confirm my tickets, the page present an error.

Date of experience: May 16, 2024
Canada
1 review
0 helpful votes
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Be Careful
May 26, 2024

Worse experience Never received any tickets don't buy tickets from this site. Please be aware very complicated site

Date of experience: May 15, 2024
Utah
1 review
0 helpful votes
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Web site interruptions
May 26, 2024

Windows kept coming on that I didn't ask for. So many windows came on that my cart expired. There is no excuse for such sloppy programming.

Date of experience: May 15, 2024
Washington
2 reviews
0 helpful votes
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"List" price of tickets was about $40 per ticket - the after-purchase price with taxes and fees (NOT disclosed in advance) was about $60! Once I got e-mail notification that my tickets were ready, I went to the website and got the QR codes - BUT... I could not transfer them to my iPhone - the only option was Google Android (this after telling me I need to bring Andriod or iPhone to the event to get in). So, I decided to go to the ticket website ("mlb.tickets.com") using my iPhone and access the tickets there - HA! All I got was, "We are currently experiencing technical difficulties." This is all just a crock of s**t.

Date of experience: May 15, 2024
Texas
1 review
0 helpful votes
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Are you kidding? Parking is too &$@!? Expensive! Never coming here again

Date of experience: May 15, 2024
Texas
1 review
0 helpful votes
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No help
May 26, 2024

I spent 125$ on a parking spot for a concert. The email to retrieve my parking info was not sent and there is no response from the 'contact us' icon. Useless! Pissed is putting it lightly

Date of experience: May 15, 2024
Colorado
1 review
0 helpful votes
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Love this site
May 26, 2024

Fast quick and easy this experience was streamline fast and easy to use the website directed me to my tickets I was looking for quickly and my checkout was Secure

Date of experience: May 15, 2024
Pennsylvania
1 review
0 helpful votes
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My tickets was 25 ea I had 2 for a total of 50$ but ended up paying 272.00 am running away. From this site

Date of experience: May 15, 2024
Canada
1 review
0 helpful votes
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Simple
May 26, 2024

Very easy way of purchasing tickets. Zero stress experience.

Date of experience: May 15, 2024
Canada
1 review
0 helpful votes
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Why the hell is a concert in Canada changing in US funds. I didn't notice till after i booked. Pricks! I wouldn't have booked it if i saw before hand.

Date of experience: May 15, 2024
Canada
1 review
0 helpful votes
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Pricing
May 25, 2024

So, I bought 8 tickets for 835$ US, I thought it was a decent competitive price and I thought i was buying from ticket master, totally my mistake, I was in a hurry. So same tickets are 71$ cdn from ticket master, I paid close to dbl the price. So I'm not too Happy about that

Date of experience: May 15, 2024
Oklahoma
2 reviews
0 helpful votes
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Easy I'm not one to spend a lot of money on concert but love the easy to get best price here!

Date of experience: May 15, 2024
Florida
1 review
0 helpful votes
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SCAM
May 25, 2024

This site is a scam. It's disgusting to operate a business this way!

Date of experience: May 15, 2024
Colorado
2 reviews
0 helpful votes
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The search and address was similar to ticketmaster.

Date of experience: May 15, 2024
France
1 review
0 helpful votes
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This site is a scam!
May 25, 2024

During the order, Subtotal in visible and clear BUT there is a small text at the bottom...
Example: 'I understand that I will be charged $203.97 to my selected method of payment.'

Then you discover the total amount by email
A SCAM!

Date of experience: May 15, 2024