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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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63,888 reviews

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Canada
1 review
0 helpful votes
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BIEN EXPLIQUÉ
June 14, 2024

J'ai été surprise de constater que les billets étaient facturés en USD EN ONTARIO?

Date of experience: June 3, 2024
South Carolina
1 review
0 helpful votes
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Prices
June 14, 2024

The parking place was listed at around $80 dollars. When I checked out the price had gone to $141.

Date of experience: June 3, 2024
Hawaii
1 review
0 helpful votes
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Confusing
June 14, 2024

1. The email that I received is different than the site I booked so I thought it was spam or scam.
2. Paper tickets should be an option.

Date of experience: June 3, 2024
GB
1 review
0 helpful votes
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Not allowed to resell when bought for trip to Canada. Plans changed but could not resell as I didn't have a Canadian bank account.
This didn't appear to be a problem when purchasing!

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Awful
June 14, 2024

Had to get a refund because the tickets they sent me weren't real. Absolute horrible customer service

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
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Crickets!
June 14, 2024

Bought tickets online but got zero information about the tickets nor a response to customer service request. Kept in the dark about everything! Please help!

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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I need my money back
June 14, 2024

I didn't even get tickets. I want my money back. I called the day I ordered and was told they couldn't return my money.
I think you are scammers!

Date of experience: June 3, 2024
Oklahoma
1 review
0 helpful votes
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Very easy
June 14, 2024

Very easy to use great information. Very helpful with questions.

Date of experience: June 3, 2024
Arkansas
1 review
0 helpful votes
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Scam prices
June 14, 2024

Scalped tickets. Do not buy. I accidentally got linked to this website and tried to buy pre-sale tickets for a concert and got scammed. Not "re-sale" for a scalped ticket price

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Horrible customer service. A purchase was made by mistake using my details; I realized it 2 minutes later and contacted customer service right away. They denied a cancellation. Zero empathy and appreciation for the customer. I'll never buy on this site again.

Date of experience: June 3, 2024
Michigan
2 reviews
0 helpful votes
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Easy-peasy!
June 14, 2024

I searched for good seats for a Tiger game, found them and was able to purchase quite easily.

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Wow
June 14, 2024

Although our event was cancelled we got immediate refund.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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This is a SCAM
June 13, 2024

I purchased a 3 day pass to a CrossFit Event and they sent me a single day pass. When I reached out to their customer service they attempted to help, but sent me a link to the "correct tickets" which led to a 404 page not found error.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Overcharged the $#*! out of me.
June 13, 2024

No customer service, no reply contact. Total scam. Triple charged me box office price for my one ticket. My fault for clicking the first link that was provided.

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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Hidden prices
June 13, 2024

Price of ticket doubled AFTER purchase due to hidden fees and commissions. I will never use this site again.

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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Parking voucher
June 13, 2024
Updated review

Easy parking purchase for event we'll be attending hope spot is good. Didn't like the add on fees!

Date of experience: June 3, 2024

Easy parking purchase for event we'll be attending...
June 9, 2024
Previous review

Easy parking purchase for event we'll be attending hope spot is good.

Date of experience: May 29, 2024
Kansas
1 review
0 helpful votes
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Predatory fees
June 13, 2024

Went to purchase some parking passes. Price said $45 plus tax and fees, but fees were not clear. Only after I pressed purchase did my total say $85

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Overpriced
June 13, 2024

I accidentally purchased the tickets through your site thinking I was on the venue itself. Your markup on the tickets is ridiculous!

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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"Hidden" fees - beware
June 13, 2024

When I reviewed my bill for a recent event (4 tickets), I realized over $100 CAD was added to my bill. I called and was told that I would have seen this before making the online payment. However, I did not see it and I suspect that it was in such fine print that it was hard to see. This left a very sour taste and a very bad customer experience. Never again will I book with TicketsOnSale. I was burned once but never again.

Date of experience: June 3, 2024
South Carolina
1 review
0 helpful votes
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Tickets overpriced, should've waited for Ticketmaster.

Date of experience: June 3, 2024