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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Never do business with TicketsOnSale.
I made an error and they refused to cancel my sale 10 minutes later
Advertised and charged as a premium spot and when we got to the lot everyone paid $28 to park and park anywhere. I was told to pick a spot and was directed to the top floor. I spent an additional $37 and got ripped off. This site is nothing but a rip off. Buyer be ware!
Lies - as everything goes through ticketmaster
400 hundred emails and no idea which one gives me the pdf for the tickets
I would never use this site again, as I ended up paying twice as much for the ticket than if I had bought it straight from the venue. I filked out my credit card information thinking I was paying $49 and was ultimately charged $72.
It was just bad the rep could not resolve my ticket issue kept placing me on hold in the end told me I had to contact Ticketmaster
J'ai été surprise de constater que les billets étaient facturés en USD EN ONTARIO?
The parking place was listed at around $80 dollars. When I checked out the price had gone to $141.
Not allowed to resell when bought for trip to Canada. Plans changed but could not resell as I didn't have a Canadian bank account.
This didn't appear to be a problem when purchasing!
Bought tickets online but got zero information about the tickets nor a response to customer service request. Kept in the dark about everything! Please help!
I didn't even get tickets. I want my money back. I called the day I ordered and was told they couldn't return my money.
I think you are scammers!
Very easy to use great information. Very helpful with questions.
Scalped tickets. Do not buy. I accidentally got linked to this website and tried to buy pre-sale tickets for a concert and got scammed. Not "re-sale" for a scalped ticket price
Horrible customer service. A purchase was made by mistake using my details; I realized it 2 minutes later and contacted customer service right away. They denied a cancellation. Zero empathy and appreciation for the customer. I'll never buy on this site again.
I searched for good seats for a Tiger game, found them and was able to purchase quite easily.
I purchased a 3 day pass to a CrossFit Event and they sent me a single day pass. When I reached out to their customer service they attempted to help, but sent me a link to the "correct tickets" which led to a 404 page not found error.
No customer service, no reply contact. Total scam. Triple charged me box office price for my one ticket. My fault for clicking the first link that was provided.
Price of ticket doubled AFTER purchase due to hidden fees and commissions. I will never use this site again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members