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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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63,648 reviews

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Florida
1 review
0 helpful votes
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Rip off
November 28, 2024

Totally was misled about the cost of the parking spot I bought they charged me 50% of the actual price of the spot just in a fee.
Scam

Date of experience: November 18, 2024
New York
1 review
0 helpful votes
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My JB beacon tickets
November 28, 2024

Flawless experience.and it says it all thus why do I need to embellish with more words fabulous ticket pitches

Date of experience: November 18, 2024
Maryland
1 review
0 helpful votes
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Tickets on sale experience
November 28, 2024

Process was easy, still waiting on actual tickets to be sent. Also shouldn't be require to compete a review.

Date of experience: November 18, 2024
Florida
1 review
0 helpful votes
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As easy a click!
November 28, 2024

Ordering here was easier than ticket master. I like that it shows the available seats together.

Date of experience: November 18, 2024
Canada
1 review
0 helpful votes
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I get paid for reviews so I find this rather obtrusive. Seriously, if you have any horse sense you won't publish this.

Date of experience: November 18, 2024
Pennsylvania
1 review
0 helpful votes
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Wrong Acvount😒
November 28, 2024

I got the AXS app. When I went on, the 1st name was Apple ( not my name) and the password was something I'd never seen before. And there were no tickets. I deleted the account and put in my info and was able to get login to my account to retrieve the tickets.

Date of experience: November 18, 2024
Georgia
1 review
0 helpful votes
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Good, but more info would be nice
November 28, 2024

As someone who doesn't go to concerts often, it would help my understand the layout of the venue more if their was more info on where the specific seat was in the section. As is, I just saw what sections there were. I didn't know where in the section the seats I selected were.

Date of experience: November 18, 2024
Canada
1 review
0 helpful votes
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Got Them
November 28, 2024

Easy and quick no Problems except I have to use 50 characters so I won't get more emails.

Date of experience: November 18, 2024
Ohio
1 review
0 helpful votes
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Super easy
November 28, 2024

The entire process was fast and easy. The site was easy to navigate.

Date of experience: November 26, 2024
New York
1 review
0 helpful votes
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Very good service
November 28, 2024

A very nice business that is very well managed I didn't have any problems with it.

Date of experience: November 18, 2024
Florida
1 review
0 helpful votes
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Anxiety
November 28, 2024

I was confused when I was told that I needed to transfer my tickets from a 3rd party seller. Raised my anxiety level quite a bit.

Date of experience: November 18, 2024
Florida
1 review
0 helpful votes
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Find a different source
November 28, 2024

Scam. They will charge you a ridiculous service charge and won't let you get a refund. Never use this

Date of experience: November 18, 2024
North Carolina
1 review
0 helpful votes
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Overcharged $147.00
November 28, 2024

The tickets are on the top level, advertised on the site for $189 each, I ordered 2 and paid for them. Imagine my surprise when I was charged $525.00 with NO explanation! I separately purchased cancelation insurance, so the additional $147.00 was charged to my card and I don't know why! Unacceptable! *******377

Date of experience: November 18, 2024
Oregon
1 review
0 helpful votes
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No
November 28, 2024

I had no issues during the purchasing of my tickets. I will wait for further confirmation and delivery.

Date of experience: November 18, 2024
Illinois
1 review
0 helpful votes
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Rosemont Theatre show
November 28, 2024

It was very easy to pick out where the seats were located and the price range. I had enough time to buy 2 tickets without feeling rushed.

Date of experience: November 18, 2024
Wisconsin
1 review
0 helpful votes
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Finding Tickets
November 28, 2024

You can't zoom in on seats. You also can't save your tickets while you're looking.

Date of experience: November 18, 2024
Canada
1 review
0 helpful votes
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USD/ Canadian currency
November 28, 2024

It was not clear to me that the ticket prices were in USD. It is apparent at check out and it might be before, however with the show in Vancouver I would never anticipate the cost being in another currency.

Date of experience: November 18, 2024
New York
1 review
0 helpful votes
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Terrible Experience
November 28, 2024

The final price was not even close to the amount for the tickets. There were $62 of hidden fees per ticket! There is no itemized receipt so I have no clue how the total amount was calculated.

Date of experience: November 18, 2024
New Jersey
1 review
0 helpful votes
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Tickets
November 28, 2024
Updated review

Had no problems getting tickets. Just wish I could transfer the tickets to my Apple Phone wallet for easy access. Other than that, no problems at all.

Date of experience: November 18, 2024

Had no problems getting tickets
November 25, 2024
Previous review

Had no problems getting tickets.

Date of experience: November 14, 2024
Colorado
1 review
0 helpful votes
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Overpriced Processing Fee
November 28, 2024

Processing Fee was $150+ for 2 tickets. Quite a ridiculous amount considering I check myself out and don't speak to anyone.

Date of experience: November 18, 2024