Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Totally was misled about the cost of the parking spot I bought they charged me 50% of the actual price of the spot just in a fee.
Scam
Flawless experience.and it says it all thus why do I need to embellish with more words fabulous ticket pitches
Process was easy, still waiting on actual tickets to be sent. Also shouldn't be require to compete a review.
Ordering here was easier than ticket master. I like that it shows the available seats together.
I get paid for reviews so I find this rather obtrusive. Seriously, if you have any horse sense you won't publish this.
I got the AXS app. When I went on, the 1st name was Apple ( not my name) and the password was something I'd never seen before. And there were no tickets. I deleted the account and put in my info and was able to get login to my account to retrieve the tickets.
As someone who doesn't go to concerts often, it would help my understand the layout of the venue more if their was more info on where the specific seat was in the section. As is, I just saw what sections there were. I didn't know where in the section the seats I selected were.
A very nice business that is very well managed I didn't have any problems with it.
Scam. They will charge you a ridiculous service charge and won't let you get a refund. Never use this
The tickets are on the top level, advertised on the site for $189 each, I ordered 2 and paid for them. Imagine my surprise when I was charged $525.00 with NO explanation! I separately purchased cancelation insurance, so the additional $147.00 was charged to my card and I don't know why! Unacceptable! *******377
I had no issues during the purchasing of my tickets. I will wait for further confirmation and delivery.
It was very easy to pick out where the seats were located and the price range. I had enough time to buy 2 tickets without feeling rushed.
You can't zoom in on seats. You also can't save your tickets while you're looking.
It was not clear to me that the ticket prices were in USD. It is apparent at check out and it might be before, however with the show in Vancouver I would never anticipate the cost being in another currency.
The final price was not even close to the amount for the tickets. There were $62 of hidden fees per ticket! There is no itemized receipt so I have no clue how the total amount was calculated.
Had no problems getting tickets. Just wish I could transfer the tickets to my Apple Phone wallet for easy access. Other than that, no problems at all.
Processing Fee was $150+ for 2 tickets. Quite a ridiculous amount considering I check myself out and don't speak to anyone.
Answer: Terrible do not use this company, you will not get your tickets or your refund
Answer: I received the link and the tickets were transferred successfully however I have known of others who experienced difficulty. The only advice is to pay attention to the due date established for you to receive your tickets and if you do not receive them by the date guaranteed then call the vendor. Don't let extra time go by or wait until the day of the event. They are supposed to provide support if you experience difficulty with the transaction.
Answer: They refuse to give refunds especially if the event is cancelled. Do not buy from Them

