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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Went online to purchase tickets
Site had seat choices, found good seats
Good experience, easy to purchase, clear instructions Will use again
Easy to get tickets; delivered to your phone; good experience
Got my ticket faster than expected, which was great. Called help support and she was helpful.
Great. No problems very easy and seamless. Would use this site in the future
I ended up buying two passes because I needed parking and the first pass never showed up. Or maybe I was impatient…but still have not seen the email.
I had no issues purchasing the tickets. I did receive notification that my tickets will be sent to me one day before the event, so am hoping no issues will arise.
We have been cancelled on Shakira 2 times and no refund to our credit card and the worse customer service to discuss the matter with us
Using the online service was very easy even for someone like me was quite vintage lol
We were looking for tickets and a user experience that was easily accessible and this site did not disappoint.
Everything went well. No problems to speak of that was an issue.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members