On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My reserved sear was for row R, but the rows just went to row P. There was a row of folding chairs that would have counted as row Q, but no tow R
A Few other people arrived looking for row R and were confused also
But we saw the show a d o lyrics had to move a few times for people that wanted their exact seat. I paid a little more for seats higher up and come to find out the entire section had the same view.
Adding additional option for using Google pay would have made it simpler
The purchasing experience was seamless. However, I still don't know what seat numbers I have. I purchased in a specific section and row trying to align with seats already purchased by friends. It was easy to buy the section and the row, but the information on what specific seats I have is still unknown.
I purchased 2 tickets for the Wynonna/Melissa Etheridge concert at Red Rocks in August. I was able to get the seats I wanted and the purchasing experience went without any difficulty. I received a confirmation within minutes. My only question at some point is how to access my tickets on line through AXS. I'm sure customer service will be able to assist.
It is difficult to understand how I can't get ticket confirmation until a day before the show yet you can charge my credit card for the transactions, most cards don't get charges until service is rendered and confirmed
It went well but I acted too quickly and ended up putting the ticket up for resale. I have not heard anything about it but wanted to respone. You guys were great and hopefully someone will come along and buy the ticket.
Two nights ago I purchased 4 tickets for the Flames/Knights game and I have yet to confirm my purchase. I am an old person that gets very frustrated with this technology. Hopefully I can get this ticket to catch up with the other 4.
Keep sending me confirmation emails that only lead to this site. No actual tickets have been exchanged or any idea when the exchange will be taking place
Purchased tickets and immediately found out that I could not use them and tried to cancel order was told that no order can be cancelled.
Every thing ok. Although I thought I was reserving lawn chairs and apparently I bought 2 more tickets
So in the end I have four tickets with two tickets having the lawn chair reserved
I will try to figure out how to sell two tickets
I have received an email confirmation immediately after the purchase, however, can you confirm how to retrieve the electronic tickets?
My experience is terrible. I paid triple the amount for tickets that I have yet to receive. I don't know if I will receive them because it says I should get them the day prior to the concert which just ridiculous.
Great options for affordable tickets but the date I was looking for had an incorrect description. I tried contacting TicketsOnSale via chat and calling but neither agent could help me. I took a chance to purchase the tickets and they were the tickets I expected but not as described on the website.
Discrepancy on your website. Had a difficult time getting an answer using both your online assistant and calling your ticket desk. My experience rating may change if everything works out with my ticket purchase.
I am Canadian and I clicked on Ticketmaster through the Casino Windsor, Ontario. However, to my discovery I paid Canadian money but in American funds because I was not aware that Ticketmaster that I was in contact with was American, not Canadian. I am not happy that I was routed to an American site, unaware of the fact.
This order has been good so far. My husband order some tickets too that we need to sell and it's been a little more clunky because it's not as cut and dry like Ticketmaster or other sites. It may be user error but trying to use the Lysted website has been a nightmare. Hopefully we don't get stuck w the extra tickets.
This was my first time ordering tickets for anything online. I was very nervous about it and I did get a little bit of help doing this by customer service agent and they were wonderful…..
---------------------------------------------------- N/A ------------------------------------------------------------------------
I'm not sure why I had to confirm my ticket purchase? I've never had to do that before with other events. Makes me think it didn't work or I didn't buy it correctly.
They ask you to get ticket "protection" and then do not honor it. I had to sell my tickets at a lower price by myself. Nothing was protected. It's a way for them to scam you out or more money
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members