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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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J'aime pas acheter des billets pour un spectacle a Montreal, Québec, Canada et payer en U. S 🤔
Seems pretty to get tickets this way. I'm always a touch nervous, however. I still prefer tickets which are more 'tangible'…paper!
From the exorbitant prices to the not so easy to navigate process of getting to the tickets... I'd say we've come a long way since my concert going days of the 90's.
And not in a good way.
3 stars because I have the tickets.
I guess I'd use again because there isn't much of an alternative.
I tried to cancel my order 2 hours after the purchase when I realized the cost was not in Canadian dollars. I was not successful in canceling even though I called on the same day, March 8,2026. I was told the sale was final.
Fast and reliable. I was guided through the entire process.
I have read so many reviews of you guys wcamming people out of tickets or not sending tickets till an hr or two before the event. I will never ever use this garbage $#*! site again. Im probably out 900 dollars now and not one review said your customer support was worth a $#*! $#*! tickets on sale buy direct with ticket master or any other proper ticket selling company
Easy, understandable directions and a secure site. I had no issues with ordering and receiving my tickets through this site. I also love the fact that they confirmed that I received the tickets after. Very nice. Impressed with the service.
I was not told the total of the purchase until I purchased the tickets. It showed the price of one ticket ($160) until I purchased the tickets. I tried to cancel immediately but was not allowed. Then I see that the original price was $22. I tried twice to get my money back. I will not use this service again.
Tickets were supposed to be 120$ a piece jumped to over 200 what's the deal on that?
I'm worried now that I don't have my actual tickets yet, especially since I paid a lot for them. I'm supposed to receive them by August 29,2026, 1 day before the event, in 5 months.
...
I received the confirmation email the time of purchase but no tickets or indication of when I will get them. Next, I get an email asking you if I received a confirmation email, but there's no reference to the specific event. I have no idea when I will get my tickets.
The true measure of worthiness will be after admission into the venue tonight, I can say that overall my experience was good. I was deceived into purchasing tickets through this alternate site from a third party when I launched Ticketmaster from the venue's site. It wasn't made clear until after purchasing that I'd have to wait for the seller to release my ticket. The site was easy to use and it processed my information quickly, I received confirmation and a ticket in my email within 24 hours. I would not intentionally use this platform because I believe the cost of the ticket was about double the face value. The concert wasn't sold out and it's general admission seating. I have not yet verified the actual cost versus what I paid because I do not wish to sully my experience.
It was not obvious until after the sale was completed that my purchase for an event in Calgary was charged in USD. This would have been a deciding factor not forgo this purchase, but there was no option available to cancel my order.
I'm worried about not receiving my tickets. Being promised my tickets at a later date is not satisfactory. TicketMaster at least presents the qr code ticket immediately after purchase.
Service was very fast, didn't have me waiting for an answer and the tickets and the tickets are exactly what I was expecting for. Thanks!
The site was easy enough to navigate, but I was extremely disappointed when I was charged in USD for a Canadian event. There was also no indication on the site at all that the prices were in USD. I spent much more than I anticipated and went way over my budget.
Je suis pas habile avec les nouvelles techno, un peu de la vieille école. Mais j'ai réussi par avoir mon billet.
Have confirmation on tickets purchased.
Do not have tickets as of now. Will call or
Contact customer service to follow up on
Ticket delivery expectation.
Absolutely horrible, will never recommend this site, made an honest mistake when purchasing tickets, and wasn't giving any help in solving it.
Totally unprofessional
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members