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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was disappointed I received $20 dollar general admission tickets when I paid almost twice that for tickets in assigned seating for 8.
Good so far 😃no problem at this moment.except this.good bye
Easy to order tickets. Not easy to receive tickets
I paid for tickets for concert at Bergen Pac this Friday January 10. Cannot get my mobile tickets
Quick and easy experience. I would definitely do it again. Happy customer
Buying tickets blindly. No seat selection or preview. Then I get asked to try 5 different companies for 15$ back? Wtf. I just want to watch an Oregon game
Easy and fast-BUT when I stopped at the box office, tickets were far cheaper. Wasn't thrilled since I thought I was getting a good last minute proce.
Very quick and simple to order the tickets. And easy to receive
Confirmation number *******. Haven't received tickets for Florida Everblades hockey game. No clear instructions on how to get them. Do I need to stop payment and order elsewhere? Please advise adap
Seriously? Requiring 50 characters? Everything was fine.
The ticket price and the total i paid were not the same. I expected some "convenience" fees or processing fees, but it was never broken down in an itemized way. Still not sure what I paid for.
Slow ticket arrival. It would be nice if it was 2 weeks prior, that would give customers more peace of mind and smoother business transactions
Was very easy, quick to purchase, fast confirmation, and followup emails
Purchase and Seats are confusing.I wont know what seats we got util closer to the event. I didn't like that part of the purchase at all. And I kept trying to summit order and it just locked up 3 tmes. Not my laptop it was working fine on other sites. I did get the confirmation but it was very confusing.
We purchased 2 tickets to a show and the seller only issued 1 of the 2 tickets. I spent 4 hrs over 4 calls with support to try and get the other tickets all the way until about 3 hours prior to the show. Then I asked for a refund since the seller couldn't get us the tickets in time for us to make the show and tickets on sale rep would not issue a refund! This wasn't our issue why both tickets weren't issued and we should have been given a refund. Such a waste of time and awful support for the customer. I would never take a chance getting tickets from this company again.
Easy system to order tickets. I appreciate the email asking to confirm my receipt of confirmation. No issues to speak of and I hope the remainder of the process is just as simple.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members