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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I received notification of my purchase, but it had some confusing legal verbiage, and I'm not sure how this is going to happen. Will I receive the tickets via email in the days leading up to the concert? Is my notification email proof enough to show when I go to the concert? Am hoping all will be well, but I should think the business could make things clear.
I was initially not happy that I could not receive the ticket that I had purchased, but was extremely happy with the customer service I received to resolve the matter. They were patient and kind and answered all my questions regarding a resolution. I was beyond happy with the service I received and ended up getting a ticket close to where I wanted.
I was shocked when I saw a $45 "service fee" PER TICKET?!? With taxes, an additional $100+ was added to the price! Kinda high don't you think?
It is confusing way to get parking tickets. I'm a software engineer and I struggle with it so I imagine the average person also finds it very confusing. If Parkwhiz is where the tickets are really coming from, I didn't have an opportunity to use my Parkwhiz coupon because Ticketmaster was at the front of the purchase.
It is confusing way to get parking tickets.
Easy and fast tickets can't wait to see my event this Saturday.
The process of getting my tickets was simple and worry free.
Thanks easy I will order tickets from your website again I should not have to put 50 words to describe my experience I should be able to text what ever I want
Heads up once you buy your tickets there is no return or exchange window.
Thank you it was fast and good. I will use again next time. Thanks
WhenI go to My Tickets I get "Something went wrong...Error 500 Internal Server Error" Try Again.
The occurs everytime I try to view my ticket and the event is tonight. Am I stressed? YES!
My confirmation notice was late in coming which led me to believe that I was scammed. Two hundred and thirty some dollars is a lot of money for me to spend and the delay in the confirmation notice caused me a lot of stress.
So far, I've been less than impressed. The tickets were overpriced to begin with, but to be charged such fees on top of each ticket is ridiculous. I had to call support because the phone number on the purchase was wrong, and he told me he fixed it but then kept reading me the wrong number back to confirm. I'm concerned at this point if this is even legitimate or if I'm going to let my closest friends down. And, because the actual electronic tickets apparently won't be sent until the day before the event, I just get to wonder and worry until then. I won't be using the site again.
The tickets were very easy to purchase and tickets available very quickly
Poor reviews of this seller. Thought I was buying from the actual venue
Gotten confirmation but not the actual tickets. This is a gift so would like the tickets asap to transfer to the person receiving the gift. Any information on when the tickets will be available is greatly appreciated.
Adequate but it took several exchanges. That is all I have to say at this time. Thanks.
I would like to know when I will actually get the tickets for the event.
For as much money as I have spent, I was not pleased to know that where my tickets could end up being in the theater is entirely still up in the air. I reserve judgement about you until I see where my tickets end up and the ease at which they are transferred to me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members