On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Was doubtful of this service after reading some negative reviews but the service was fantastic and I had my tickets within hours of purchase.
It was an easy experience! I purchased online and had no issues, problems, or delays.
Received my tickets right away. The website was helpful 10/10
Super easy! It was my first time buying through this mean and the app is very user friendly
Was able to purchase without any issues hope the show is great
3 Tickets were available, but it would only allow me to purchase either the 3 tickets or 1 ticket, when I really wanted 2 tickets. So I had to move on to another section, two rows above what I really wanted.
I thought I was on Hawaii Theater Website when I realized I purchase from a different vendor,too bad no cancellation of purchased tickets.x3 from the orig price
Quick and easy, hoping we are satisfied with ticket seats as this was our first time booking on this site
Have not received my email tickets yet. When can I expect to get them.
Easy to work your way thru the site and processed easily...
It was easy and affordable I just paid for everything the tickets was ready to go a few days later
The service fees are too expensive. They really keep me from going to more concerts. I feel like I'm being ripped off.
This website is pretty trash honestly, asked me if I was making a mistake when I gave them 1 star. And when I tried to buy tickets, they didn't let me choose my seats and sent me tickets for seats separated by one random
Je ne peux pas imprimer les billets pour les données en cadeaux de noel
I do not like that my tickets are not transferred upon receipt of my payment. The seller has up to the day of the show to transfer them. What happens if they don't transfer them? It's too late for us to buy other ones. Not a site I'll use again
Effortless to purchase and receive tickets. Great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members