On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered tickets a month ago and still not received them (via email). Doesn't seem right to pay for something and not receive the product.
I purchased the ticket and my credit card was compromise on your site.
Now I have to replace and notify all companies I have my card liked to for bill payments.
Easy to order. Great experience to handle my order with. Thanks
I would like to receive my tickets now, instead of the day prior to the concert.
First time buying tickets and it was pretty easy. Everything is kept very confidential which is nice.
The experience was very good throughout the purchasing process
I paid my vet 100.00 more per ticket than the regular ticket price Ticketmaster forwarded me to this site I feel like I was scammed
I'm still having trouble retrieving my tickets after contacting customer support
Everything worked as it should. I don't like doing reviews. Thank you!
I hate downloading new apps every time I need a ticket to get in to an event. There has to be an easier way!
Delivery fee for an EMAIL? Ridiculously high. I never can see music anymore
I was able to get tickets in a timely manner………………………………………
Great. I had no issues with getting tickets so im good to go!
You can not see the specific seats you're buying and I haven't received my tickets to give to the recipients as a gift. I do not appreciate being forced to leave a review either.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members