On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
These ticket websites rob us in "fees". We are already paying way too much to the artists and having to get a hotel as we are not in the area but even if we were in the area, I would still find the fees to be a burden that is far too expensive for what it is.
It was so easy no problems at all, give it a go. And can't wait to go.
Why can't we have the tickets mailed/shipped/delivered to the buyers once the financial transaction has been completed?
My tickets were invalid. It did not work. I had to pay all over again
Cant confirm if my seller have my tickets. Very sad about that
The experience was a wonderful experience. Website was fast
I already paid a scalper price at$175 per ticket and when it went through my payment it wasn't $350 for 2 tickets it was $470+
The entire process went through smoothly. However I was a bit disappointed that I have to wait till closer to the event day to obtain my ticket. As of this writing I still have not received my ticket
Hidden fees is so unbecoming! Why would you make charges higher than what you displayed with no receipt stating the details of the transaction!
Purchase was easy and simple.
The rest of this message is to get the required 50 characters.
I started out looking for tickets on ticket master, I don't know how I ended up up here. Really had me a little concerned.
I'd rather review after I receive my electric tickets. Sending me an extra email along for a review before the transaction is complete is a waste of time and inappropriate. It's the same as asking me to review a restaurant based only on the appetizer, and no main course yet.
Fast and easy, haven't gone to the show yet, once my parents go, I'll ask how it was
Paid a big service charge on checkout that wasn't clearly disclosed on the ticket price.
Easy to navigate but would feel more comfortable with seat assignments and virtual tickets in my wallet!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members