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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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That was easy! I hope the seats are what I am expecting. Fees are high. I will review and update my feedback after the concert.
Quick and easy but confusing with it being in US money it was a little different
Email send and downloaded. Easy to download and store. Thank you
No stress experience! Site was very easy to use and all the information I required to make an informative decision and choice.
No issues. Received tickets almost immediately after purchase was confirmed
I ordered the tickets on my phone and it was fast and easy. I received my confirmation email right away. Very easy. Thank you.
What is the problem with a multi million dollar company that needs a review to move forward but if people don't want to review your $#*!
Great experience and fast service, I will definitely use again!
It was easy, clear and nice. Website was easy to use and better than other websites
Still waiting on my tickets very disappointed with the process
Easy and smooth process anyone could do it. So easy a friggin cave man could do it. Literally, Helen Keller could have figured it out. Very easy.
I was able to see my tickets in my email and would click view in app and they never showed up in my app. Other than that it was good.
I think I got overcharged. I have a receipt for 190.70 but on my bank account there's a charge for 278.15 plus a 16.07 protection charge.
Would prefer to pick specific seating. I could only choose a section.
I reported you. You charged my account 5 times for tickets to a show in a different country than the one I selected.
You are bad.
I didn't contact you because I couldn't. Nothing worked.
1 star because this questionnaire won't accept zero.
Great, can't wait to see the show it's my first time ordering tickets with tickets on sale and so far so good, would definitely recommend …
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members