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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very efficient and customer friendly, i've had no issues whatsoever
My niece had ordered the tickets using my card, she did not realize nor check with me before submitting and I paid in American dollars! Cost well over $100 more than it should and I can't cancel the order, ridiculous!
They are a little pricey. I would not say that ticket prices are reasonable any more.
Ticket purchase was made as easily as possible. No issues or complications in purchasing the tickets
Your fees are insane. The listed ticket price should include your ridiculous fees. And I still don't have my digital tickets! How long does it take to send an electronic ticket?
Your fees are insane. The listed ticket price should include your ridiculous fees.
Muy buena y fácil, me gustaria que todo los site fueran así de rápido.
Easy to order, emailed information, was able to transfer the tickets to the party I wanted to give them too with ease.
Only thing i didn't like was the repeat
Tickets were received in the time expected and there were no problems.
Very easy platform. Quick and clear confirmation with detailed instructions
It was easy to buy the tickets and navigate thru the website!
It seemed good at the start, but there are too many emails, some contradictory to the one before and I still cannot get tickets on my wallet.
Please tell me how to access my tickets. Thanks in advance for your help
I am looking forward to taking my girlfriend to the radio city christmas spectacular as she has never been
Not sure first time using, I think it is expensive and I don't have a my tickets yet
Terrible price. Wish I could have cancelled and gotten a refund. Basically a scam.
Tout C'est bien passé pour l'achat de billets pour des spectacles aux dix30 j'adore ce lieu, mais j'aurais aimé que ce soit en français
Merci
Very easy to purchase tickets. I would definitely use this company again.
Process is complicated, review process is unnecessary, and tickets are not yet "in hand"
I wish we could go back to venues selling tickets and not reselling with who knows what uptake. I didn't even know this was a reseller. Reasonably smooth but did involve a couple extra steps.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members