On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was very accommodating to pick and see where our seats will be from the stage, so that we can capture every moment.
It was a easy way to purchase tickets and I like the fallow up e-mails good customer service.
So far so good. Hoping everything works out with the experience considering I ordered them so soon. As long as the ordering this way works out then I will be using them again
Thanks for the opportunity of a lifetime, it's been a pleasure
Smooth experience, great deals, and quick ticket delivery!
I have not received the email or text on how to get my tickets.
I had no problem purchasing tickets, customer service representative was pleasant and helpful
I know it's my fault, but the tickets were more than double of what they cost when they went on sale
Fast & easy! Will use this service again. Quick response & delivery of tickets
It was just fine. Not too much time. Looking forward to the Show
Thank you for making this purchase affordable however it is very complicated to accept tickets
Thank you for making this purchase affordable and easy to buy
The ticket pricing was a little confusing because it was for individual tickets, not the quantity of tickets you selected.
I don't have any feedback other than you don't receive your tickets right away. If I have paid for them they should already be in my possession
Even though I do have good seats, I thought the ticket prices were high. Unfortunately, I found similar seats that were much cheaper on another site.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members