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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I bought my tickets 2 weeks ago and still have not received an email to print or anything telling me what to expect next still not sure if I will ever receive them
Website was easy to use, email confirmation sent in great timing. Would definitely use it again
Everything has been a smooth transition so far, just waiting on tickets!
Price was significantly higher after purchasing. Thought it would be around $170 and it was $200.
I recess confirmation of my order but I did not receive my ticket yet.
Not very good at explaining everything upfront. 5 days ago I sent an email with a question and I still haven't heard back yet. After doing some research due to not being happy, I found multiple places with far cheaper tickets… I strongly recommend going somewhere else.
I was initially nervous using Ticketsonsale but everything went smoothly & I received my tickets in a few days.
Great website for ordering tickets would recommend to anyone looking for tickets fast and easy
I accessed this website from the concert website thinking it's a Ticketmaster I used before to my satisfaction. Saw 2 tickets I was considering and was curious to see what will be the total price with fees. From the screen showing $113 x 2 tickets, it asked me to fill out payment information, which I know sometimes required. I clicked proceed with the order thinking I'll see the total price with the break down, however, to my shock I saw notification my order was placed charging $311.46. I immediately called the merchant and was told I can't cancel this transaction (2 minutes later) or get a refund and they get numerous calls with the same concern but the only recommendation they can get is to try and resell these tickets! I filed a dispute with PayPal and Credit Card! They did send the tickets but I didn't accept them as I didn't agree to purchase them at that price.
The process in place forces a person to wait until quite close to the event until they actually receive the tickets. It would be much better if the tickets could be transfered earlier.
Was unaware of purchase of zone tickets and no delivery until very short notice before show
Not again!
50 characters to describe how expensive your fees are. Why! Then the review won't go through wonder why.
Very easy to use and navigate. Very pleased overall with my experience.
I had no issues or problems! The date I was given when the ticket would be available was right on!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members