On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I had an incredibly hard time confirming that I had the tickets. It wasn't until the morning of the event that I could revisit and see the tickets. When I checked "My Events" nothing showed up, ever.
Can't really make a full review as I haven't gotten tickets, not have I been to the venue to see where the seats are located.
Great experience so far, haven't had any issues. Just waiting for my tickets to arrive.
Buena experiencia, solo me falta confirmar bien los nombres o el código QR o algo para poder entrar al estadio
Easy and quick thank you. Unlike coming up with 50 words to say Thank You
The purchase was user friendly and efficient. I appreciate the follow up confirmation to ensure I received the tickets and communication on how to contact with any questions. Thank you!
Excellent Experience on the purchase of the tickets, Highly recommend
I was unsure at first, but this purchase was easy, quick and smooth. Thank you!
Muy satisfecho con la experiencia de la compra del boleto y agradecido con la atencion
Cool and easy Note - This feedback will be published on TicketsOnSale's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.
Thank you. No problems on experience other than having to come up with 50 words on an internet purchase on my experience. I received my tickets timely
It was a good experience. Fast, easy, and hassle free. Will be buying again
Very easy to navigate. Works well with any payment and shows good prices for tickets.
Good show
Really enjoyed the comedy and was very relatable
Good dude
I ended up realizing that the tickets were much too overpriced and attempted to get a refund, but they informed me this was not possible.
The platform is one of many ticket-purchase options, and it is much more expensive. It appeared to be the only venue when it was not.
It was fine. Can hardly wait. I really don't like having to fill out a survey.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members