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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was odd using this site as I haven't used it before and hoping my ticket actually came through.
It worked after a struggle trying to get it to stop prefilling the credit card numbers with the wrong numbers
Easy to use and great. I highly recommend and suggest everyone to use.
Very user friendly. Would recommend to a friend.will use again.
I ordered tickets 2 years ago in 2023 for Alice cooper in Knoxville Tennessee at the Tennessee theather it was wonderful got tickets no problems at all had a great time.
It was a seamless transaction for the tickets. Great pricing.
First time! Hard to say it was good or bad. Overall? Great! Received my tickets! Excited for Hockey Family Night!
Mixed messages on whether printed tickets would be accepted or only on a mobile device. Turns out either at the door.
I'm finding it kind of confusion about as it says I will receive an email to set up an account. I have not received this. Does this come when the tickets are transferred?
First time using and so far can't complain. Won't know more until I physically get my tickets and write a better review.
2 of the 4 seats I purchased didn't exist, missed the first part of the show trying to find some one to help us. really bad experience with a 3 and 6 year old
The title is correct. The total was not disclosed until all credit card information had been submitted, and "confirm purchase" was selected. Imaging my further surprise when there was no tab for "cancel," or so much as, "does this look correct?" This will be my last large public venue experience, hope my teenager enjoys it. Faceplate and middle finger
Easy and had my tickets the same day! Will definitely use this website again.
I am not sure if this is the fault of the website or the fault of the place of the event, but I purchased 2 tickets for $67 and it ended up being close to $200 with no explanation of $60 worth of fees… I could not find a price breakdown anywhere. The website itself did a great job with ticket delivery.
I bought parking ticket for an event, got confirmation but unclear how I will check in for parking. Emails confusing so now I wait and hope I get more info. Not a good way to do business.
Fast and easy to use the site. The survey being mandatory is annoying
Couldn't attend the 6:30 show on Jan.19, l purchased tickets for, my friend fell and hurt her back ( very disappointed I missed the show) is there anyway I could get a credit for a future venue?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members