On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very smooth and easy transaction...I will use this site again..
Parking worked out for our lions game experience. Made it very easy to access game
The site is easy to use and I was able to find tickets for everyone who is going to the show. So far no issues. The prices are high tho and just remember they are RESALE tickets and not the original price. So the price is going to be high. I got my ticket confirmation by email right away and I was able to see my tickets in the email. They can also be added to your digital wallet. Like Google wallet. They are tickets that can't be copied or forged so no one can steal your tickets.
Easy checkout. Did not like that the extra fees are not disclosed prior to purchase. The extra fees were as high as the price of the ticket. Hopefully I receive the tickets in a timely manner for the price. Even thought about canceling because of that!
It was a good experience, site was easy to use and and showed me where seats would be at
Unhappy. Tried to cancel order and the company refused. Now I have to wait 8 months to even find out if I got scammed or if the tickets are real.
As a first time customer, I felt that there could have been more instructions as to how the system worked and details of any applicable rules. The map of parking lots was good, but not all of the lots were shown. I was worried that there would be a problem because of something I didn't know, but everything turned out to be fine and it was a good experience.
Very good thank you ……………………………………………………………………………………….
I can't really says about my experience as I have not got my tickets yet. But so far so good. I will update after I get my tickets. Got the tickets, everything went smoothly and it was only marginally more expensive then ticketmaster. Definitely worth it
I can't really says about my experience as I have not got my tickets yet. But so far so good. I will update after I get my tickets
Jopojpojpjpjpj[j[j]pl]pk[k[l\l\l\l\l\lojoko\p[\p\=oo
The site for the tickets was a little difficult to attain. After I got email confirmation I still have not received the e tickets. It usually doesn't take this long
No issues...ticket purchase was a good experience...as soon as I purchased my tickets confirmation was sent
👌🏻fue muy rápido pero me confundí con tantos correos electrónicos
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members