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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had difficulty with the online process... I confirmed everything on two tryies and each time at the end was a statement that there was an error. So I finally had to phone and get help from a person. The site is not user friendly.
Didn't expect the parking location for the game to be so far away
Great parking, close to the stadium and easy access in and out
A bit difficult forwarding tickets to other attendees. They did not receive ticket in my attempt to forward them.
Too many hoops to jump through. I. e. The need for 50 characters to respond.
Prices a fees too high
Print in your emails is too small
Emails are hard to understand. One email said parking pass would be mailed. Another told me to pick up at a hotel Transfer of tickets was difficult
Wish the ticket transfer process was smoother. I got like 3 notifications about transfer (emails/text) but no link to tickets to add to my wallet
I have never purchased tickets this way, hope it goes smoothly at the venue
Easy to use but ridiculous high prices. Just for parking it is way too high.
Easy to use … quick response. Tickets in my wallet. Will use in the future
Submitted order, it said Cart Expired. Called CS. No refunds
It was easy and safe to purchase our tickets. I'm very happy and would purchase again in the future.
Easy to use and fast service. I will use it in the future. Better prices than other site I looked at.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members