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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Purchased tickets 24 hours before they went on sale at the origin box office for $400. To my surprise, the same tickets were $200. I was bamboozled and, basically threw away $200. If I waited, could've had VIP tickets for the same price and a few rows back from the stage/left side. A mistake that will never be made again, I'm shocked Ticketmaster allows them to interact with their site/ticket transfers. Good news, I have tickets… bad news, overpaid for them! No cancellation policy "it's the old, we don't control the prices response". So, I do control where my money is spent and will never purchase another ticket from TicketsOnSale… EVER!
Should show that the purchase price is in USD. If it is a Canadian company the prices can be adjusted.
After payment, got tickets right at the moment.
So quick and affirmative.
You have the price of whatever ticket you bought plus $24.99 service charge plus a $6.95 delivery fee and the delivery is an email. So add an extra $32 to your final purchase plus taxes. Absolutely ridiculous.
The tickets were received with no trouble and I was able to add them to my wallet for easy viewing
Although the email confirmation came to my in bin quickly, I was unable to access the tickets on my phone. I asked for help and I was told to go to the Will Call area.
Great and easy and best price
We are looking forward to the show
I placed my order two days ago and just now today got an email from them following up with me making sure I got the email confirmation. No other company I've bought from has ever done that and that little extra step makes a difference with service that makes you feel like they care!
Was unclear if the email for the tickets bought cane from Tickets on sale or Ticket Master. The email I got was from Tickets Master so I'm unclear if those are my actual tickets.
Easy transaction, no delay in receiving my tickets, zero issues with the interface
Super easy and convenient - I got my tickets within a couple of hours.
Awesome. I'm glad to buy these. It's going to be awesome.
Thank you!
Shopping is fine, it is just the "handling fee" which is almost as much as the tickets!
The service fee was $38 so expect to pay a lot more than the ticket price. Had to leave a review to confirm recipe of my tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members