On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I am wary because I have not received my tickets yet even though credit card was charged.
I haven't yet received the tickets yet so hopefully they will be coming soon.
Thank you
Tim Servies
*******253 cell
I hope to not use this service again. Wanted to buy directly from the venue but this is where their link sent me
Quick, easy, super convenient, however do your research. I had buyers remorse 30 minutes after I purchased, overpaid, I don't get the tickets until the day before the event, and Service charge of $140
Very easy to purchase tickets, quick response with emails!
Smooth, no glitches. Well, it WAS. Now I keep getting a daily email survey. It doesn't let me answer all the questions, so it won't submit.
Many emails to confirm tickets but email to get actual tickets states "not ready yet...will send email April 8th". What am I confirming - that I know to wait longer now for tickets?
It's the new way of doing things now everything is online but it was just a few easy steps and the response time was quick
Great and quick ability to purchase tickets. I will recommend to friends and family.
Overall, the site was very easy To navigate, and there were no issues with the tickets
I had no issues with my purchase and received my ticket confirmation quickly.
The payment process was fine but I won't receive my tickets until 2 days before the event which is crazy. Seeing that the event is in April and it's currently February.
Hard to get tickets ………………………………………….,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,….
It's was easy and convenient. They got back to me quickly. Great site and very helpful
I was not able to see the $55 fee at checkout. Then was not able to cancel.
Waiting two weeks for a tickets is not ideal especially the day before the event
AXS was very easy to navigate and overall it was a great ticket purchasing experience.
It's honestly pretty quick and the seat options are easy to understand
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members