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TicketSales.com

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.

TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.

TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: [email protected]
- Live chat: https://www.ticketsales.com/content/contact.html


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TicketSales.com Reviews Summary

The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

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17,429 reviews

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Ward K.
1 review
0 helpful votes
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As an out-of-town ticket orderer, I am worried that I won't get the tickets before I leave on the trip. Not transparent enough on deadline date (last day expect actual delivery). Addendum: You had Great delivery within days so I had no worries.

Date of experience: July 19, 2019
Courtnie F.
1 review
0 helpful votes
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Very happy with my experience
July 19, 2019

Very happy with my experience

Date of experience: July 19, 2019
Michael J.
1 review
0 helpful votes
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30% convience fee is truly ridiculous
July 19, 2019

30% convience fee is truly ridiculous

Date of experience: July 18, 2019
Gerardo O.
1 review
0 helpful votes
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Very easy and fast
July 19, 2019

Very easy and fast

Date of experience: July 18, 2019
Denise M.
1 review
0 helpful votes
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Would like to see the seats as well
July 18, 2019

Would like to see the seats as well

Date of experience: July 18, 2019
Chrys F.
1 review
0 helpful votes
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Easy to use
July 18, 2019

Easy to use

Date of experience: July 18, 2019
Syan R.
1 review
0 helpful votes
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Very quick and smooth
July 18, 2019

Very quick and smooth

Date of experience: July 18, 2019
Mark F.
1 review
0 helpful votes
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Quick and easy
July 18, 2019

Quick and easy. Love the flash seats.

Date of experience: July 17, 2019
Elizabeth P.
17 reviews
0 helpful votes
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Very easy to order tickets!
July 17, 2019

Very easy to order tickets!

Date of experience: July 17, 2019
rebecca O.
1 review
0 helpful votes
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Great way to purchase tickets
July 17, 2019

Great way to purchase tickets

Date of experience: July 17, 2019
Deana T.
1 review
0 helpful votes
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Easy and cheaper than other sites!
July 17, 2019

Easy and cheaper than other sites! Awesome! Saved me about $20 per ticket for much better seats

Date of experience: July 17, 2019
Richard P.
3 reviews
0 helpful votes
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Very good service
July 17, 2019

Very good service

Date of experience: July 17, 2019
John G.
1 review
0 helpful votes
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Service ok
July 16, 2019

Service ok.

Date of experience: July 16, 2019
David C.
27 reviews
0 helpful votes
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I WILL NEVER again use their services and will warn everyone else not too the same. I purchased (2) $133.00 AA zone seating for the best front seats in that area, as there were several other cheaper zone tickets behind these for a lot less money. (I paid over $350 for two tickets) It wasn't until after I ordered and paid they sent the cheaper back seats tickets (Row GG which were listed on their site for $78.00) seems they didn't have nor could they even get the better seats, but left them up for sale. Several days later they still had the $133.00 zone tickets listed for sale, so trying to scam others the same way with a bait and switch. If they only had the cheaper row GG $78.00 tickets, the better $133.00 should have marked as sold out. You pay for the listed more expensive tickets (bait) and they send out the cheaper ones saying we told you zone seating (switch). I feel this is huge scam and they are ripping people off right and left, to get their money. But they are only losing customers as I will NEVER use them again! BUYER BEWARE!

Date of experience: July 15, 2019
Fernando Y.
5 reviews
0 helpful votes
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I'm glad I bought me tickets on this website
July 16, 2019

I'm glad I bought me tickets on this website

Date of experience: July 15, 2019
Michelle O.
14 reviews
0 helpful votes
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Good job delivered on time easy and user friendly online process

Date of experience: July 15, 2019
Paula C.
1 review
0 helpful votes
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Fast & easy
July 15, 2019

Fast & easy

Date of experience: July 15, 2019
Joe M.
1 review
0 helpful votes
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Ok
July 15, 2019

Ok

Date of experience: July 14, 2019
Carla S.
1 review
0 helpful votes
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?
July 14, 2019

?

Date of experience: July 14, 2019
Andrea M.
1 review
0 helpful votes
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Good
July 14, 2019

Good

Date of experience: July 14, 2019