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From the business
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.
TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.
Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.
TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: [email protected]
- Live chat: https://www.ticketsales.com/content/contact.html
TicketSales.com Reviews Summary
The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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User friendly
Very easy
It was easy and cool i wish to get them in the mail to my Address
Well Done!
It was fine. I believe that the service charges where a bit much and could be a little less.
Would have preferred better info re actual seating purchased when making the order.
Second day try went well.
I would much prefer to see where my seat will be > an interactive seating chart. I bought but don't know seats location exactly? Are seats 4 & 5 on which isle? Frustrating!
The price was a little high. We're over 65, it would have been nice to have a discount. I paid for an intermission drink and it was never brought to me. The play itself was quite good.
The fee was too much in my opinion. An $80 ticket cost over $100.
Quick efficient
Service fees are too much! It seems silly to pay $7 to receive my tickets by email. No need to follow up, I won't be satisfied until the service fees are lowered
First time use, intuitive easy directions.
This is the only part I didn't like!
I bought 2 tickets that were supposed to be $47.00 each, and got charged $128.21. WHAT IS THAT ALL ABOUT?
That's not right.
Your convenience fees are outrageous and cancelation policy sucks. I'll never use your service again.
Fees are ridiculously high. $6.95 for emailed tickets is close to legal robbery.
Good until now...
Good
User friendly site, but would like a better viewing of my seats.
You are not telling on the site that the funds are in US $.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members