TicketSales.comReviews 2,224

I ordered 8 tickets for a local hockey game. They were listed at $32. Per ticket. At no time did a page come up listing the service charges. After I hit 'buy', my confirmation showed $736. In SERVICE CHARGES.
I attempted to immediately reach out, and was put in an endless loop of picking choices for more information, and was told that all sales are final, no refunds, etc.
Needless to say, I will be disputing this with my credit card company.
Use this company at your own risk!

I was charged $318 for 2 tickets. On TicketMaster the cost would have been $119. Contacted TicketSales but got no price adjustmemt.

HUGEST OVERPRICED RIPOFF EVER with no recourse but to try to re-sell them - ticket face value is 25% what I paid- I'd never come close to recouping my money. I blew it and was mislead by this website! NEVER use them! Go directly to the vendor.

Accidentally purchased and NO OPTIONS to refund or return even within seconds of accidental purchase.
Also, no ability to escalate the situation as they outsource their customer service to Asia.

I inadvertantly purchased two tickets from TicketSales.com thinking this was the preferred site for the venue. The purchase experience was easy, however I only learned the next day of my mistake when I discovered for two $20 tickets I was charged $99.83! The service charge alone $20.88 was more than one of tickets! These are two general admission tickets that if purchased online via the venue would have incurred a $7 service charge. Also these were not exclusive seats or anything special... and in fact are still available through the venue. So once I reviewed th order details several days later I asked for a refund and admitted my mistake. Nope. Apparently all of the other amazing reviews (suspiciously none speak of the preadatory fees), are indicative of how these fees must surely justify the service provided. Nope. Plenty of other resale ticket service providers who do not charge such excessive fees. This is my review to inform others that they should not reward companies whose entire business model is hidden fees and excessive charges.

Our show was cancelled for covid and another performance was added over a month later next to Christmas yet they would not offer a discount. No not use this website, just go to box office for your desired venue, you will be much happier, save an 80$ handling change as well as on other handling charges

Long story short, I was scammed and then received an email with a voucher that "had an expiration date" but no where did it actually list that date. I went to go use it about a month after "it expired" which I found out when I went to use it. The company refuses to honor the voucher although I've provided them multiple times with the email that has no expiration date on it. They have given a million excuses, no. I can go on about this for hours but I've now wasted enough time without an excusable answer. I have attached a picture of the eMail and asked them multiple times to send me an email where it clearly states the expiration date.

Spent $450+ on concert tickets which were never delivered. Spent 5 months on phone and with e chats trying to get access to tickets to no avail. No refund was given. Customer service staff barely spoke English and could care less about their role in perpetuating this fraud.

Recommend not using TicketSales.com. They have added fees not clearly identified until after you have dropped your payment. Even after making payment, they only show a lump sum for the tickets until after I called and demanded a detailed invoice. Ultimately, the cost of a sports ticket was more expensive through their service than if we went directly with the team's web site.

Don't use this deceptive company!

True prices are not listed (I ended up paying five times what I was quoted), they do not provide original prices in receipts so you cannot even dispute with your credit card company, and they DO NOT OFFER CANCELATONS OR REFUNDS stating it's because they don't have any tickets in stock. Which is so laughable, as you can cancel it and put them back up for sale. I work in events for a living I do this all the time.

They wouldn't even let me speak to a manager or someone higher up in the company stating "Our supervisor and higher-ups do not take contacts so we are unable to transfer the chat to them. Also, even if they take contacts, the same information would be provided to you." Which is sketchy af.

P.S. The reviews you see online can only be done right after making the purchase and is asking about the system and software, not your experience.

Painful process and no notice as to WHICH seats and if they are together

Takes too long to get the tickets in the email

I purchased tickets through this site to a comedy show at the Houston improv that was due to air March 4th 2022 the Houston improv officially canceled the show February prior to the event and I have been trying since then to get my money. Every time I call ticket sales customer service representatives and for me that the show has only been postponed when I have confirmed it numerous times with the Houston improv that it had been officially canceled even before the show was supposed to go on because the comedian was in rehab. Each time I call ticket sales which is over 100 times now at this point they tell me they have reached out to the venue for confirmation with no response and that they can do nothing for me they refuse to let me speak to anyone in a supervisor position and have given me absolutely zero updates since the first email received in March telling me that it was postponed. I find it very hard to believe that every time I call they are reaching out to the venue and they've not had one response from the venue at this time for an update. At this point I feel like this company is ripping me off and is now holding my money hostage going on 7 months now and they've done absolutely nothing to correct it I will never buy tickets from this site again. Absolutely disgusted by their lack of concern to take better care of their patrons I'm owed $200 at this point and it's very frustrating that I can't get anyone to fix it. I've never had this type of issue before but I'll be sure to never use this site again if I could give you negative Stars I would absolutely worst customer service with no follow-up and no expected resolution

I was checking pricing of an event. There was no final final pricing like other sites, ie ticket master, vivid tickets etc. they just charge and don't disclose. Then their customer services has no authority to do anything. I will never never recommend them they are frauds without a truthful disclosure.

I believe this is a fraud. I'm told no refunds, no one answers the phone, and the tickets were double the price on the main website. I'm also told no tickets until right before the event. I should have researched before I purchased. Not happy at all.

I was comparing two sources for the same location tickets for The Nutcracker play. When I filled out the info for Ticketsales.com, they failed to give me a summary of the total cost including their fees before placing my order AND their policy is no ability to cancel your order. I was not upset with the ticket price or even their fees (which at 30% I feel are exorbitant), my issue was not disclosing them before accepting my order. I contacted them and they gave me nothing but "happy talk" about reselling them. Stupid. It cost me $60 more than the comparable online source. They don't deserve my business ever again. You?

They charged DOUBLE what the ticket was worth. I followed links from the venue's website and was lead here without realizing it. Shady AF.

Not only was the chat unhelpful when I did not recieve my transferred tickets but after i was "helped" i recieved multiple emails saying my tickets "had been transferred" when clearly they just sent me that so I wouldnt bug them until my concert and realised I had NO tickets so it would be too late. SUper unreliable emails and trust from them. No accountability, blaiming AXS for the error when I called AXS they had no information because nothing had been sent to my account or to them. Horrible resale site, DO NOT USE.

Over $115 in service fees that were not forthcoming until AFTER ticket purchase. I opted for email tickets & got an email saying Id get tickets 24hrs prior to the show. For a $177 ticket which this company turned into $258, I have little faith that I will receive an actual ticket. When using ticketmaster you immediately are emailed your tickets. Its just a barcode. How on earth can you not have that sent to the customer? I cannot get a hold of anyone there to reassure me. I feel scammed. Opened a dispute with my credit card company.

Just reported them to the authorities and will be contacting Visa to cite this fraud. Stay far far away from this company or likely a few dudes in their basement.

BBB rating is F, this is not an accredited company. They are a foreign company that does not have a legitimate company address - address listed is actually a Fed Ex. Do not do business with this company and if you have been scammed, file your detailed complaint with the Federal Trade Commission and the Better Business Bureau and your state Attorney General office to help bring light to this unethical website pretending to offer legitimate marketplace for ticket sales. They will take your money and literally offer no recourse or customer service to support a fair resolution.