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Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
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I get to take my nephew to his first Arrowhead experience. The loudest stadium on Earth! GO CHIEFS!
Seemed pretty easy to order then have the tickets sent electronically to download, no muss, no fuss, no hassle
Ridiculous service fees that are half the price of the ticket. No refunds even if purchased 10 min ago and have to wait days for a confirmation of purchase to come through.
Great process add ability to add parking after ticket selection and things will be better and more efficient as i had to curcle back around and 100 is silky
Cheap tix i will be using again! The process didnt take long at all. I would recommend to a friend, thanks!
Service Charge was half the price. Really not good! Don't really understand why it needs to be over $70.00/ticket.
Never received my tickets. Called, on the phone for an hour and have now reported ticket. Experts to fraud department at my bank and also reported to the BBB. You can be assured I will blast this all over the internet and social media too so no one else gets ripped off by this business! I would not have even given one star, that was not optional
I discovered that my tickets were purchased for the wrong day when I got the email confirmation. I called "customer service" immediately and explained to them that I actually wanted to come to the event a week earlier (which they had tickets for) and asked if they could change them. They told me tickets are nonrefundable. I explained that I didn't want a refund, I had merely booked the wrong date and would like to change it. I was told I should have read the pages and pages of fine print before ordering. Luckily my CC company was more understanding, and they filed a dispute for me. NEVER AGAIN
I love this medium by which I can buy my tickets, excellent environment and enjoy the concert.
Here we go...
Ordering the two tickets was an easy process. The directions were very understandable and in an organized manner. It is a secure sight. I received e tickets within 10 minutes of ordering them.
Why would you charge so much just to have the tickets sent to your email? It makes absolutely no sense!
My wife surprised me with tickets to UFC for my birthday. She paid $600 for 2 seats only to find out Day before event when we printed tickets of their face value was $95! She called to discuss and was told should've read the fine print, which is true but incredibly ignorant!
Excellent service in providing the on-line sale. Very easy and smooth process. The service fee was reasonable, given my total budget and the specific seat location I wanted.
I purchased tickets to a football game and got better seats than I had originally ordered. Thank you! We are looking forward to enjoying the game.
I was able to purchase my tickets easily I got the amount I needed I would definitely purchase this way again
First time I ordered from this site and everything went smoothly. Will will this site again in the future.
Very easy to buy and pay... I have used them before... and I will use them again and again... quick emails and great follow up. Thank you...
I discovered my debt card was hacked a few hours after purchase was made on my card. I contacted their help desk and was told to provide paperwork showing I closed my account. I did as instructed. Bank told me it would be more than 72 hours before I would receive documentation. Returned call to their help desk. I was told no problem. Rec'd required document yesterday & sent first thing this morning. They denied my refund! Spoke with "boss" who again refused to assist. When asked when I would receive return call was told "I will further investigate and if I have good news by 5:00 I will call back." Apparently, no good news since I did not receive a call back. Sad that they are unwilling to forgo their 72 hour policy. He more or less accused me of not telling the truth. Hard to believe in this current environment that people aren't willing to help when accounts are being hacked daily. I WILL NEVER recommend this site!
My first time using this it was quick and easy. I would definately use it again. We are excited for the show but I did think the service charge was a little high.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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