TicketsCenterReviews 1,594

I had ordered tickets for the Rodeo that was cancelled, i received and email from them and also spoke to them and was advised i would get a refund. Now they are refusing to send my money back and i was not informed of the change until it was too late for me to dispute the charge with Visa. They are stating i have store credit, i do not want the credit as i do not plan on going to any events. Their excuse is that the sellers may not get their money back which is BS, the rodeo refunded all cancelled events.

My concert was canceled and according to their policy I would receive a full refund. I emailed the company multiple times asking if and when I would receive a full refund. I got told by three separate emails that I would receive a full refund in 2-3 weeks. I then received an email saying I would get "store credit" and that they just changed their policy. They should have given me my full refund because I was told numerous times I would receive a full refund no problem and now I instead I have this store credit. I plan on not using this website no longer for tickets, such a disappointment.

This company has stated that "due to covid19" cancelations they will not refund my money for a show because to do so would " bankrupt" the company.
They in turn decided to give a "store credit" to the customers effected & that "store credit" must be used by a certain date. I explained that I being handicapped I don't & can't go to many shows & by our contract they must refund my purchase.
They have refused to honor the contract I agreed to & still will not return my money for a canceled show.
DO NOT EVER DEAL WITH THIS CROOKED COMPANY WHO IS USING THE COVID19 CRISIS TO NOT HONOR THE CONTRACTS THEY FORCE US TO SIGN WHILE PURCHASING TICKETS! I AM WORKING WITH THE ALBUQUERQUE ATTORNEY GENERAL TO FILE A CLASS ACTION SUIT AGAINST TICKETS-CENTER.COM TO RETURN THE MONEY SPENT BY CONSUMERS FOR SHOWS CANCELED!

I agree with all the one-star comments here. I experienced the same situation. One month ago guaranteed me that I will receive a FULL REFUND if the event is canceled. Now the event was canceled. Then they give me store credits which I will never be able to use! After I called the customer service number and waited 30 minutes long, the person told me that Tickets-Center.com changed their refund policy without letting their customers know. I don't want to use this website anymore. I need my $484.50 back, not your 532.95 store credits! We should all gather up and sue this irresponsible company.

Horrible company values. First time purchasing ticket through this site. Thought it was safe as there was a 100% refund policy. Over $700 in NCAA tournament tickets that I've been told for 3 months would be refunded as soon as they get to my purchase. I've been very patient considering what is going on. Now I receive an email saying they have changed their policy and will be giving a credit in lieu of a refund. I don't want your credit. Not planning on going to any events for a long while. Beware of company, is communication and practices.

I was promised a full refund for my cancelled event that was not given. I DO Not want a store credit! I was advised in email March 17,2020 from Tickets-center that i would receive a full refund in 2-4 weeks since my event was cancelled! I have contacted them via phone, live chat & email over 2 months since then & was advised I will get it, it is just taking longer than normal. On May 20,2020 I received an email stating they changed their policy that I would only receive a store credit! This is not acceptable. This is a large amount of money that is needed and after what they have done, I will never buy through them ever again!

Due to COVID 19, the venue canceled the event, when I purchased these tickets per Tickets-center.com policy, if the venue canceled the event, monies would be refunded. After 2 months of emailing this company, I finally get a response stating that they have a NEW policy in place due to the PANDEMIC. Their new policy states since this is a widespread problem no refunds will be given ONLY store credits. How do you change a policy after the contract has been signed! Furthermore this company states this "credit" does have an expiration date but doesn't mention the ACTUAL date of expiration. Next, if the country is practicing SOCIAL DISTANCING, how or when can I use this "credit". Venues aren't allowing fans into their building, concerts are being canceled thoughout the year 2020 and there are no future dates planned. Tickets-center.com are not answering any calls, all replies are robotic and the emails are going unanswered. This company is the BIGGEST FRAUD, go elsewhere to purchase your tickets.

I requested a refund of $203.95 in March 2020 when Disney on Ice was cancelled. I received an email saying that my credit card account would be refunded on March 17,2020 stating in some cases tickets may have to be returned and refunds may take longer. I received a credit on April 20,2020 for a future Tickets-Center event for $224.34. On April 21, I received an email that Tickets-Center had revised their refund policy and would issue 110% credit instead of refund. I am elderly and have pre-existing conditions that impact my immune system. I let the company know that I will not be attending future mass events and the credit was meaningless. Feld Entertainment, the entity that markets Disney on Ice, gave full refunds to ticket purchasers, so this second market ticket seller was reimbursed, but will not reimburse me!

Son got caught up ordering tickets thru them when he thought he was on the local box office page. He was in line for the event before they sent him his tickets. Only phone tickets-cold not print or verify. Wasn't sure they would even be accepted. Paid 2x the going rate. He did not know if they would even sit together and where they might end up. Pandemic closures cancelled the event that same night. Was told 3/13/2020 refund would come in 2-4 weeks. Sent BBB after them. Again told 2-4 weeks refund 4/20/2020. Now 5/19 he finally hears from them and they won't refund. They changed their 100% full refund guarantee under which his tickets were purchased to store credit. They give store credit with no events to even schedule for possibly a year in our area. Says you have to use by expiration date but can't seem to find that date anywhere in his correspondence.

DO NOT
BUY YOUR TICKETS HERE Due to the Covid pandemic my event got canceled understandably so. However when I inquired as to my refund of 700+ for an event that I purchased. They do not give refunds they give credit with an expiration date. Within six months if this pandemic doesn't go away basically they kept my money and many other customers. How is this fair? Especially with what is going on right now? They are thieves disguised as a company beware

Unfortunately I purchased tickets through this 2nd party operator for Grand Ole Opry Tickets for May 15th. Due to Corvid-19 my show was cancelled. Despite lots of notice. I am still waiting for a refund of over $600.00. I get nothing but "sorry for the delay" reply of the web site. Please buy off the original website. This is a horrible and over inflated seat website service and offers nothing but crap service for refunds. Be Warned!