TicketsCenterReviews 1,594

Ticket-Center.com is a 3rd party vender. Purchased 8 Tickets, $1000, were not transferred and was unable to attend event. Several calls were placed in effort to receive electronic of transfer. 30-60 min wait times for an agent.
Several agents attempted to help but ended in them saying you were receive an email with your ticket transfer and the link they sent would not work. Required me to call back and start all over with a new agent. When calls were dropped, their agents say they have no access to make outgoing calls and I had to call back and start over from scratch. Agents follow a script in their protocol and when I tried explaining where I had previously left off, I can to repeat all previous steps to follow problem solving. Drove to the event with agents on phone, trying to get transfer links to work. They promise 100% guarantee and I did not get my money back.

This site is a scam. If an event is cancelled they hold your money hostage by giving you 'store credit' which is just another way of saying 'sorry but we're keeping your money'. I've tried emailing support but they just keep sending me the same message no matter what I say. Their phone support is non-existent since it is all automated and you can't actually talk to anyone. Please do not buy tickets from this site and get them directly from the box office if you can. I am now out $300.

Bought 2 tickets for an event in Seattle. Received email but could not transfer tickets to print. Called them, they could not figure it out. They said they'll call back before show. Never did. Could not get hold of them... could not go. Called after event. They promised to send forms to fill for refund. Never did. Called again, they hung up!

I purchased tickets through this site and was never sent them. I filed a complaint with BBB which is still in process but the representatives at tickets center essentially stated they aren't responsible for anything else besides collecting payments so it is not their fault that I did not receive my tickets. Total scam, buyer beware!

Got ripped off on a Seether concert and we are sick and they won't give us our money back, don't use them!

I've started calling 48 hours before the event, after waiting 45 minutes, the office hung up on me. I called back, the guy issues a re-transfer, telling me I received ticket but never got any emails or texts. They have use another mail, they send me the tickets minutes before the concert. I physically couldn't make it in time, I was late with VIP tickets I purchase which was a waste due to being late. THE worst company ever. DO NOT USE them. Got tickets at 4pm with a 3 hour to get to event. Even some reviews are labeled "pissed off consumer."

We live in Ontario, the Windsor/Detroit border is closed to us Canadians, therefore we can't attend the concert. Presently it is closed until October 21, the concert is October 7. I have tried three times to get in touch with Tickets Center and no one responds. Very frustrating as they were quite quick to get my money. Not my fault we can't cross the border. If we could, we would in a heartbeat. If I had known this company would not respond, I wouldn't have gone through them to purchase tickets. Very disappointing customer service. I can't even mark this with no stars because it won't post the review. Save your money don't use this company to get tickets

I purchased Austin FC vs. LA Galaxy tickets for $193.50 on 9/17/21. I was supposed to receive an invite to accept the electronic tickets on 9/21/21. It never came so I called the company, waited for an hour on hold, and they said they would resend the email. The representative asked me to be patient. I called again and waited another two hours on hold on 9/24/21 when the email still had not arrived. They told me to register for TicketMaster, which I did, and still did not see the tickets. I gave my partner's yahoo email and still did not receive the tickets. They again asked me to be patient. I called on 9/25/21 and expressed the urgency of receiving the tickets because the event was the next day. They said that they would again contact the seller to send the tickets. They asked me to create a new gmail account and then wait to be sent the link. They finally sent me the link on this newly created email account within 3 hours of the event! This was not enough time to accept the tickets, create a SeatGeek account, and make the long commute to the stadium. In sum, I paid for my tickets on the day I purchased them, but yet I had to wait on the phone with Ticket-Center for 5 hours, create 2 different ticket accounts and one new email address, completely stress out, and they sent me the "accept tickets" link 3 hours before the event so I did not make it! This horrible company presumes that you have the luxury of simply sitting by your computer and waiting until they give you an electronic product that you purchased over a week before. The positive reviews MUST be bots. Please BEWARE, there are many commonalities in the negative complaints. Ticket-Center.com needs to be put out of business.

They never sent the tickets as promised and I opened a complaint, which was past the credit card deadline. They then said they won't send the tickets because I opened a complaint, so they basically stole my money. Their head quarters is in Chicago and I am tracing the call center location and will post that shortly.

My tickets have been charged 10 days ago. They are still not issued. Customer Service said he won't do anything unless it's 2 days before the event, now it is 4 days. I explained that I wasn't comfortable waiting till the last minute, as it's a gift. The rep said nothing he could do and ended the chat. I tried again later, the same result. The price was x3 higher than the actual venue, but I wanted good seats. Terrible service and I'm not even sure if we'll get the tickets...

The venue changed the date but ticket center did not notify me and when I notified them they were unable to exchange or refund the tickets

Ordered tickets for a concert 3 weeks in advance. Checked tracking when hadn't received tickets 3 days prior to event. Emailed provided email, no response. Emailed next day, no response. Tried chat help line, they dropped my chat THREE TIMES after waiting for next available CSR between 10-15 each chat. Literally never got through to "chat" with anyone. Called number, still holding for over 45 minutes now, though message said wait time was 13 minutes. The event is TOMORROW and I cannot get anyone to help get the effing tickets that I PAID for. Will never buy from this scammy site again,

This company is a rip off and we can't on hold of the customer service. I DO NOT RECOMMEND! FIND ANOTHER WAY TO PURCHASE ANY TICKETS!

We purchase tickets for the Luke Bryan Farm tour and we're charged double for the concert ticket and 10x more for park if. When we printed our tickets they said $56 and we were charged $111 plus fees. Our parking pass said $5 and we were charged $50. We were completely scammed!

On August 23 we purchased two tickets to the Colorado Buffalo football game on October 16,2021. As of today Sept 11,2021 we have not received the promised email to enable us to download our tickets. Further we have sent three emails to Ticket_Center.com with no reply. SAVE YOUR MONEY AND PURCHASE YOUR TICKETS ELSE WHERE. THESE GUYS ARE THIEVES.

Horrible service!

Myself along with many others had events cancelled due to Covid. During our several support help emails, I was told we would be receiving credit. I have unsuccessfully been trying to get ahold of anyone with help in how to access our credit. Support emails not going through. Chat is automated and quits with a message of "your event has been cancelled see email…". We don't have an email, and no way for a deaf person to get the help needed.

Do NOT spend your $$ here. You're better off at StubHub.

(Picture is proof of contacting support a year ago).

Purchased tickets on Dec 21,2019 for Hamilton for $954.95 in Atlanta originally on April 7,2020- after multiple reschedules, was going to attend on 8-31-2021 at 7:30 PM EST. Seller attempted to deliver tickets on 8-13-2021, but had a 48 hr window to accept and due to travel I did not accept in time. So, I began to call, email and online chat with Tickets-Center.com. They guaranteed that the tickets would arrive, and (even though never disclosed to the buyer) said they had an internal policy that the sellers could deliver the tickets up to 2 hours before the time of the event. Only after calling Tickets-Cetner.com within the 2 hour window missed by the seller, did the seller try to send the tickets at 6:18 PM EST, 1:12 minutes before the start of the event and missing the stated internal policy of Tickets-Center.com... they refused to give me a refund and said they had no responsibility, even after guaranteeing the tickets would arrive. They tried to ask me to accept the tickets that were sent and tried to say the tickets were delivered. I asked the agent to re-state the policy I had been told multiple times about the two hour window, and asked what happens if the seller does not make the two hour window... NO response and no admitting that they did not even meet their own internal policy with the seller- instead, it is OK for Tickets-Center.com and the "Seller" to steal my $954.95.