TicketsCenterReviews 1,594

I ordered two tickets to a Round Rock Express game for Friday, March 31st at 7:05pm. At 5pm I received an email saying the game was cancelled and would be rescheduled. Being Friday afternoon, I left my office and told my wife the game was cancelled. We made other plans. I was in traffic for 1 hour. I get home tonight and see an email that came in at 5:15pm saying ….oh… the game isn't cancelled. I had left my office and was in traffic… not checking my email. The tickets were $172…. Customer service tells me… I'm sorry, even though we sent a miscommunication we can't issue tickets to another game or refund your money. This is wrong on every level. Absolutely terrible customer service and they couldn't care less. I will be escalating to the Round Rock Express office and will publish this in every place I can find to warn everyone about their horrible customer service. Beware using this website to buy any event tickets!

Minutes after making an order by mistake, I called to cancel and was told the only option I had was to try and resell the tickets myself. They claimed that as a middle-man they had no recourse to cancel with the seller.

They don't allow cancelation or exhages. Your better off buying directly from the company, they have better exhage and refund policies.

This business is charging $700 over normal ticket prices and refused to refund before tickets were issued. Do not use!

Tickets re-sold@ 3 x face value, no refunds for any reason - no way to contact the company, they say they have realtime chat but its only a menu driven bot - avoid!

They charged my girlfriend double the cost of the actual ticket cost. They impersonated a legit website and it fooled her. Obviously being a scam website they do not offer refunds.

In November 2022 made Lion King reservations at Hollywood Pantages Theater for 3/25/23 show. Received email with "confirmation" number but no "tickets", and was told tickets would be emailed prior to show. It never happened despite our frantic non-stop calls, emails and online chats in the 3 days leading up to the show. Same evasive lies delivered by various 3rd world call-center crooks. We decided to pack up our kids and drive 90 minutes to the theater, where Pantages staff confirmed the seats we had been assigned were under someone else's name and had been used. Heartbreak all around.

Easy process I was nervous at first. But. Just received my tickets. And put them in my wallet. On my phone. Thank you guys for all the help

This site has a similar layout to Ticketmaster and will charge you two-three times the amount of the ticket through Ticketmaster. I paid $75 for a $25 ticket. Do not use this service, unless you like to throw money away.

They resell tickets at 4x the amount and no recourse or customer service. Do NOT buy from them. They wouldn't even let me resell the tickets

Didn't realize I was forwarded to Ticketscenter instead of Ticketmaster and was charged over $200 for 2 $30 seats. Lesson learned.

Firstly, I thought that I was buying tickets directly from The Grand Ol Opry on Feb 4th for March 25th tickets. I realized it wasn't when I received my receipt for 4 tickets. I received an order summary and then an order confirmation from AXS Mobile ID. I downloaded the AXS Mobile app set up my account and my QRcode appeared for my order or so I thought. On 3.21.23 I received a call from Ticket Center stating that the seller did not have my tickets and that I could get standing room tickets instead. My friends and I are going to Nashville on Thursday 3.23. How misleading! I feel as though I was scammed. My credit card was charged for the 4 tickets in the balcony. The lady from Ticket Center told me that I could cancel and get a refund. Imagine paying for balcony seats and then having to stand for 2 hrs! I will never purchase tickets from this site again. Make sure when purchasing tickets you are working with a reputable company.

This company is worthless ripping off people. This should be illegal what they're doing, manipulating people. They can all go to hell!

This site allows sales of tickets that are not even on sale yet. The fees are outrageous ($65 per ticket) Customer service will not do anything to help remediate the issue even right after the order is placed.

Rip off I understand they are a resale ticket agency. You pay extra to get the tickets you want. You get confirmation of tickets and then they send you different tickets than you ordered. Their only response was they are valid tickets! They just give you whatever tickets they have. SPREAD THE WORD DONT BUY TICKETS FROM THEM

DO NOT DEAL WITH THIS COMPANY! I purchased tickets by accident and immediately realized my mistake - Terrible/Rude customer service & IMPOSSIBLE to get a refund! Use a reputable ticket outlet!

Complete scam. Accepted my money, but didn't give me my tickets. Then washed their hands saying there was no order or history of my order. Still 200$ short though. ITS A SCAM, PLEASE STAY AWAY.

This site is such a scam. I bought tickets to The Cure. I found out within an hour after I bought the tickets, that the tickets are non-transferrable. I immediately contacted their chat window to get my money back. They refused as "all sales are final."...not matter what the excuse.

They are a reseller, yet they won't let you resell the same tickets that you purchased from them. Instead, they want you to go to Stub-hub, etc to resell the very same tickets they just sold to you. There is not option on their site to post your tickets for sale. Additionally, they will not deliver any tickets until the very day before the show.

SCAM. SCAM. SCAM. SCAM.

The tickets they sold me looked like they where from the venue and allowed me to pick the seats. The tickets I received where no what I ordered and where not even valid tickets, this web site is a scam. Do not do business with them.

I paid over twice as much for baseball game tickets as I would have from their own website. And of course, they don't do refunds, so I'm stuck having paid way too much. A $13 processing fee per ticket? On top of the ticket mark up price for the actual seats? I will never again use this site.